Experienced Customer Service Representative - National Sales (Hybrid: Onsite & Remote) for a Leading Foodservice Distributor

Introduction to arenaflex

arenaflex is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With a strong focus on growth in a high-performance environment, we offer talented professionals outstanding opportunities for personal and professional development. Our company maintains a strong commitment to operational excellence, safety, and environmental responsibility, and we encourage collaboration and value each member of our diverse and talented team.

Job Overview

We are seeking an experienced Customer Service Representative to join our National Sales team. As a Customer Service Representative, you will provide contact and liaison between National Sales customers and the sales team and internal departments. You will process incoming orders, receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner, and work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements.

Key Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers, process pickup requests from customers and National Sales team, and respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers and share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent required; Bachelor's degree preferred.
• A minimum of three years of experience in a customer service call center environment required; experience in food service distribution is a plus.
• Excellent verbal communication skills and problem resolution ability required.
• Working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual Spanish speaker.
• Experience working in a hybrid environment with a combination of onsite and remote work.
• Knowledge of the foodservice distribution industry.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong customer service skills, with the ability to provide excellent service to internal and external customers.
• Excellent communication and problem-solving skills, with the ability to resolve customer complaints in a timely and professional manner.
• Ability to work in a fast-paced environment, with a high volume of customer interactions.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure your success in the role.
• Ongoing coaching and feedback to help you develop your skills and knowledge.
• Opportunities for advancement within the company, with a focus on promoting from within.
• Access to a range of online training courses and resources to help you develop your skills and knowledge.

Work Environment and Company Culture

At arenaflex, we are proud of our company culture and work environment. As a Customer Service Representative, you will be part of a dynamic and supportive team, with a focus on collaboration and teamwork. Our company culture is built on the following values:

• A commitment to operational excellence, safety, and environmental responsibility.
• A focus on customer service, with a strong emphasis on providing excellent service to internal and external customers.
• A collaborative and supportive work environment, with a focus on teamwork and employee engagement.
• A commitment to the growth and development of our employees, with a range of training and development opportunities available.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive hourly rate, with a range of $16.00 to $25.00 per hour.
• Overtime compensation, with the opportunity to earn extra pay for working overtime.
• A range of benefits, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• Access to a range of online training courses and resources to help you develop your skills and knowledge.

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing excellent service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and supportive team, with a focus on collaboration and teamwork. You will have access to a range of training and development opportunities, and will be eligible for a range of compensation, perks, and benefits. Don't miss out on this opportunity to join a leading foodservice distributor and take your career to the next level. Apply today!