Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex
Join the arenaflex Team: Where Passion Meets Purpose
Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our customers, ensuring their memorable experiences with arenaflex.
About arenaflex
arenaflex is a leading ticket marketplace that connects fans with the best seats to live events. Our mission is to create unforgettable experiences for our customers, and we're looking for talented individuals like you to help us achieve this goal. With a passion for live events and a commitment to customer satisfaction, we're dedicated to making every interaction with arenaflex a positive one.
Your Role: Email/Chat/Phone Specialist (Nights and Weekends)
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of arenaflex, providing proactive, friendly, and high-quality service to our customers. Your primary responsibilities will include:
- Handling customer contacts, promptly and professionally, via phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting customers proactively to resolve issues and ensure their satisfaction
- Utilizing internal and external technology to manage order fulfillment and provide seamless experiences for our customers
- Collaborating with your team to create memorable experiences for our customers and drive business growth
How Your Role Contributes to the Success of arenaflex
As an Email/Chat/Phone Specialist (Nights and Weekends), you will play a critical role in:
- Providing exceptional customer service, ensuring customer satisfaction and loyalty
- Driving business growth through proactive support and resolution of customer issues
- Collaborating with your team to create memorable experiences for our customers
- Contributing to the development of arenaflex's customer experience strategy and initiatives
Your Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As an Email/Chat/Phone Specialist (Nights and Weekends), you can expect:
- Opportunities for professional growth and development, including training and mentorship programs
- A dynamic and supportive work environment that encourages collaboration and innovation
- A flexible schedule that allows you to balance your work and personal life
- Competitive compensation and benefits, including a base salary, bi-annual bonuses, equity, and a comprehensive benefits package
What You'll Bring
To succeed in this role, you'll need:
- 1-2 years of customer service experience via phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Schedule
* 1:30pm-10:00pm Monday/Tuesday off
- Hybrid schedule with 3 days in office and 2 days remote following training
- Training will be first 3 weeks all in office Monday-Friday 8:30am-5:00pm
Compensation and Benefits
* $40,000 base salary with bi-annual bonuses and equity
- Training is fully paid
- Competitive compensation and benefits, including:
+ FLEX PTO + Mental health days + Medical, dental, and vision insurance + 401K matching + Monthly credits and discounts for attending live events + Hybrid working model + Variety of additional workplace perks
How to Apply
If you're passionate about customer service and live events, and you're looking for a dynamic and supportive work environment, we invite you to apply for the Email/Chat/Phone Specialist (Nights and Weekends) role at arenaflex. Click the link below to register your interest and take the first step towards joining our team. Apply Job!
Join the arenaflex Team Today!
At arenaflex, we're committed to creating unforgettable experiences for our customers. If you share our passion for live events and customer satisfaction, we invite you to join our team as an Email/Chat/Phone Specialist (Nights and Weekends). Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job