Experienced Customer Support Advocate – Join arenaflex in Revolutionizing Church Technology
At arenaflex, we're on a mission to empower the local church with the financial stability and resources needed to build the Kingdom of God. As a fully remote tech company, we're dedicated to delivering world-class, cost-effective technology tools to make the business of the church just a little bit easier. With a global presence, serving over 37,000 churches worldwide, we're constantly seeking talented professionals to join our Customer Support team.
About arenaflex
arenaflex is a dynamic and innovative company that puts the Church first. Our team is passionate about providing exceptional customer experiences, and we're committed to making a meaningful impact in the lives of our customers. As a Customer Support Advocate, you'll be part of a collaborative and supportive team that's dedicated to delivering outstanding results.
Primary Responsibilities of the Role
As a Customer Support Advocate, your primary responsibility will be providing an exceptional experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of arenaflex's product suite. Your expertise will be crucial in:
- Offering customer solutions through email, chat, and phone services
- Training and helping customers adapt to new software and updates that get pushed out frequently
- Tracking issues/bugs that the customers are experiencing and communicating accordingly
- Helping brainstorm and create better and more efficient/concrete processes for the team
- Other duties and special projects as assigned
A Successful Candidate Will
To excel in this role, you'll need to possess the following qualities:
- Effective Communication: Communicate effectively by attentively listening to others and adjusting to fit your audience.
- Action Orientation: Be action-oriented and step up to handle tough situations.
- Interpersonal Savvy: Have interpersonal savvy, relating openly and comfortably with diverse groups of people.
- Nimble Learning: Be a nimble learner who learns quickly when facing new situations.
- Tech Savvy: Be tech-savvy by readily learning and adopting new technologies.
Technical Qualifications
To be successful in this role, you'll need to possess the following technical qualifications:
- Customer-Centric Approach: Be passionate about serving our customers by providing best-in-class customer interactions through clear, thoughtful, and efficient responses.
- Technical Comfort: Be comfortable with technology and software services.
- Excellent Communication Skills: Possess excellent written/verbal communication skills.
- Positive Personality: Have a positive and upbeat personality.
- Empathy and Patience: Be empathetic and patient with customers.
- Remote Work Environment: Be able to manage yourself in a fully remote environment.
- Attention to Detail: Be detail-oriented and organized.
- Adaptability: Have a willingness to learn and adapt quickly to new updates/changes.
- Technical Competence: Be highly competent/comfortable with technology and web-based software's.
- Writing Skills: Be able to write in explanatory and procedural styles for multiple audiences.
Office Requirements
As a fully distributed team, we require:
- Remote Work: Work from a designated workspace with access to high-speed internet.
- Schedule: Work 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month.
- Location: Be US-based and legally able to work full-time in the US. Sponsorships are not available at this time.
Current Hiring Locations
We're currently hiring candidates in the following states:
- AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Compensation
We offer a competitive hourly pay range of $20-$25/hour.
How to Apply
If you're passionate about serving our customers and want to be part of a dynamic team, apply now through our website: Apply Job! Don't miss this opportunity to join arenaflex and make a meaningful impact in the lives of our customers. Apply today and take the first step towards a rewarding career with our team! Apply for this job