Experienced Customer Service Representative I - 1st Shift (Remote) at arenaflex
Join arenaflex's dynamic team as a Customer Service Representative I, where you will play a vital role in delivering exceptional customer experiences and driving business growth. As a key member of our remote team, you will be responsible for providing top-notch customer service, resolving complex issues, and building strong relationships with our clients.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the lives of those we serve. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote Customer Service Representative I, you will be part of a dynamic team that is shaping the future of healthcare.
Schedule and Work Flexibility
* 1st Shift (Remote)
- Work from the comfort of your own home, with flexible scheduling to suit your needs
- Enjoy a work-life balance that allows you to focus on your personal and professional goals
Key Responsibilities
As a Customer Service Representative I, you will be responsible for:
- Providing exceptional customer service to sales, sales promotions, installations, and communications teams
- Validating ship-to and replenishment locations of orders with sales and operations partners
- Ensuring accurate PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry, pushing back on incorrect or subpar data
- Checking and validating accuracy of incoming surgery product usage cases
- Developing creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals
- Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Providing proactive updates on order status to accelerate billing process
- Supporting Sales Department by providing answers to questions generated by telephone, e-mails, and fax, researching responses with sales
- Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
- Supporting Sales Reps in case of product usage pricing or discrepancies
What You Need
To succeed in this role, you will need:
- High School Diploma or GED
- Two (2) years' relevant work experience
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience as an account representative or in a similar role is preferred
- Familiarity with Oracle is a plus
Compensation and Benefits
* Competitive hourly rate: $20.08 - $32.87 per hour, plus bonus eligibility
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
- Flexible scheduling and remote work options
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex. Apply for this job