Experienced Customer Support Specialist – arenaflex Team
Join arenaflex, a global business outsourcing company, as a Customer Support Specialist on our Samsung team. As a remote job in Lithuania, you will be part of a dynamic team that is passionate about solving technical issues and providing exceptional customer service to Samsung's clients. If you're fluent in Lithuanian, have a good command of Russian and English, and are eager to grow in your career, we invite you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global business outsourcing company that offers a range of services, including customer service, finance, and business process management. As a team member, you will be employed by arenaflex, but you will be working closely with our client, Samsung, a leading technology industry leader. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We are committed to providing a supportive work environment that fosters growth and development.
Job Summary
As a Customer Support Specialist on our Samsung team, you will be responsible for providing technical and non-technical assistance to Samsung's customers through various communication channels, including phone, email, and chat. You will work closely with our team to resolve customer inquiries efficiently and effectively, ensuring that our clients receive exceptional service.
Key Responsibilities
* Answer incoming calls, emails, and chats in Lithuanian and Russian
- Provide technical and non-technical assistance to Samsung's customers
- Develop efficient and satisfying solutions to customer inquiries
- Treat customers with respect, following company policies and procedures
- Collaborate with the team to resolve customer issues and improve service quality
- Participate in training and coaching programs to enhance skills and knowledge
Essential Qualifications
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (not required but an advantage)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and familiarity with customer service software
Preferred Qualifications
* Experience in a similar role, preferably in the technology industry
- Knowledge of Samsung products and services
- Certification in customer service or a related field
- Experience with customer relationship management (CRM) software
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Ability to adapt to changing priorities and deadlines
- Familiarity with customer service software and technology
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and advancement within arenaflex
- Access to training and coaching programs to enhance skills and knowledge
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities to work with a global company and contribute to its success
Work Environment and Company Culture
* Remote work environment with flexible scheduling
- Collaborative and supportive team culture
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Access to training and coaching programs
Compensation, Perks, and Benefits
* Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after)
- Performance-based bonuses
- Comprehensive benefits package, including health insurance and retirement plan
- Paid time off and holidays
- Access to training and coaching programs
How to Apply
If you're passionate about customer service and are eager to grow in your career, we invite you to apply for this exciting opportunity. Our recruitment process consists of an initial phone call with our recruiter, a Teams-interview, and a reference check. We look forward to seeing your application soon!
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to diversity and inclusion. We are proud to be a global company that values and respects all individuals, regardless of their background, culture, or identity. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Apply Now
If you're ready to take the next step in your career and join our dynamic team, click on the link below to apply for this exciting opportunity. Apply Job! Apply for this job