Experienced Insurance Customer Service Representative – Work from Home Opportunity with arenaflex

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, helping them navigate the complexities of property and casualty insurance. If you're passionate about insurance, customer service, and working from the comfort of your own home, we invite you to join our team!

About arenaflex

arenaflex is a leading provider of insurance and travel services, with a rich history of serving our members with integrity, expertise, and a commitment to excellence. Our mission is to empower our members to live life to the fullest, knowing they have the support and protection they need. As a work-from-home Insurance Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and building long-lasting relationships with our members.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our team, working from the comfort of your own home. As a key member of our insurance call center, you'll be responsible for handling property and casualty-related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, while ensuring seamless communication and exceptional customer service.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal.

• Review and update policies to enhance retention and better meet the needs of the consumer.
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by property and casualty insurance.
• Make recommendations and/or changes to policies and gain policyholder acceptance to process the changes.
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC.
• Utilize knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.
• Provide quotes on endorsements as requested.
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customers and insurance companies.
• Process changes to policies within EPIC and submit changes to specific companies, following up to ensure change requests have been processed in a timely manner.
• Review policy information and references company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.

What We Offer

* A competitive hourly rate, depending on experience and salary zone.

• Eligibility for Annual Merit Increase.
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on the first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts.
• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• Tuition reimbursement.
• 401(k) plan with company match up to 7%.
• Free arenaflex Premier Battery Membership.

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.

• Property and Casualty insurance license required.
• Membership license preferred and/or ability to obtain within 90 days of employment.

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team (Saturday hours: 9 a.m. to 3 p.m. CST).

Why Join arenaflex?

* We're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences.

• We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.
• We're dedicated to providing exceptional customer service and insurance solutions to our valued members.

How to Apply

If you're passionate about insurance, customer service, and working from the comfort of your own home, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin.

Job Category

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