Experienced Customer Operations Specialist (Remote) – Aerial Patrol Services for Oil and Gas Industry

At arenaflex, we are committed to delivering exceptional customer experiences that exceed expectations. As a Customer Operations Specialist, you will play a vital role in ensuring that our customers receive the highest level of service and satisfaction. If you are a customer-focused individual with excellent communication skills and a passion for operations, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of aerial patrol services for the oil and gas industry, with over three decades of experience in serving our customers. Founded in 1987, we operate from Skywest Airport, South of Midland, Texas, and have successfully maintained a customer service-oriented culture that has earned us long-term relationships with our clients. Our team is dedicated to delivering exceptional service, and we are committed to providing a positive and supportive work environment for our employees.

Job Summary

As a Customer Operations Specialist, you will be responsible for ensuring that our customers receive the highest level of service and satisfaction. You will work closely with our operations team and customers to communicate effectively, track and analyze data, and generate reports to ensure seamless service delivery. This is a remote position, and you will be required to work full weekends and a 5-day work week.

Key Responsibilities

* Assist in the operation of the arenaflex Operations Desk, serving as a critical command and control center and primary liaison between pilots and customers.

• Input, track, and analyze data pertaining to reports received from pilots and customer interactions.
• Directly communicate with customers to leave a lasting positive impression for the company.
• Generate customer reports indicating services provided and results of inspections.
• Solidify hard data from vague clues to ensure accurate reporting.
• Assist with generation of the daily flying schedule and associated mission products using arenaflex proprietary software, Garmin products, and Google Earth.
• Assist in coordination with maintenance to understand aircraft availability and its impact on flight operations.
• Communicate expectations of performance to pilots prior to mission execution.
• Assist with general projects relating to the overall business as a critical member of a small management team.
• Coordinate with the President to onboard new customers and integrate requested work with existing operations.

Requirements

* Customer service orientation with an interest in operations.

• Excellent communication skills, especially verbal.
• Self-motivated, comfortable working with ambiguity and complexity.
• Computer skills including Microsoft Office suite as well as Google Earth.
• Full weekend availability. 5-day work week.

Essential Qualifications

* 2+ years of experience in customer service or operations.

• Proven track record of delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office suite and Google Earth.

Preferred Qualifications

* Experience in the oil and gas industry.

• Familiarity with aerial patrol services.
• Knowledge of Garmin products and Google Earth.
• Experience with data analysis and reporting.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office suite and Google Earth.
• Strong customer service orientation.
• Ability to work in a fast-paced environment with multiple priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing opportunities for growth and development. As a Customer Operations Specialist, you will have the opportunity to work with a small management team and contribute to the overall success of the business. We offer a range of training and development programs to help you build your skills and advance your career.

Work Environment and Company Culture

arenaflex operates in a casual work environment, with a focus on teamwork and collaboration. We offer a range of benefits, including healthcare, five days of sick pay, and 20 paid vacation days per year. Our team is dedicated to delivering exceptional service, and we are committed to providing a positive and supportive work environment for our employees.

Compensation, Perks, and Benefits

* Competitive salary.

• Healthcare benefits.
• Five days of sick pay.
• 20 paid vacation days per year.
• Casual work environment.
• Opportunities for growth and development.

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for operations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Job! Apply for this job