Experienced Email Customer Service Agent – Delivering Exceptional Customer Experience in a Dynamic eCommerce Environment

Are you a customer-centric professional with a passion for delivering top-notch service in a fast-paced eCommerce environment? Do you thrive in a remote work setting with a dynamic team of like-minded individuals? If so, we invite you to join arenaflex, a leading eCommerce company revolutionizing the industry with a commitment to sustainability and customer satisfaction.

About arenaflex

arenaflex is a rapidly growing eCommerce company that's redefining the industry with a focus on creating a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities for ambitious individuals to succeed. Our mission is to continue scaling our operations, opening and sustaining successful global brands, and achieving our target of $500M revenue and more than 50 stores worldwide by 2027.

Our Culture

At arenaflex, we're committed to cultivating a culture of hard work, freedom, and responsibility, constant improvement, and positivity. We believe in empowering our team members to take ownership of their work, collaborate with a dynamic remote team, and drive our company's growth. Our diverse team of 70 and growing remote eCommerce experts from around the world is helping us transform our vision into a reality.

The Upsides of Working with Us

• Thrive in a results-driven environment with the autonomy to shape your own approach

• Achieve a great work-life balance with remote work and flexible schedule
• Enjoy a competitive salary that reflects your skills and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company

The Challenge

We're on the lookout for experienced Email Customer Service Agents to join our expanding team and drive our company's growth! As an Email Customer Service Agent at arenaflex, you'll play a critical role in providing timely and quality responses to our customers' inquiries regarding their orders in our stores.

Day in the Life of an Email Customer Service Agent at arenaflex

• Answer customer inquiries promptly and professionally by providing accurate information, addressing complaints, and offering solutions within the company policy

• Collaborate with the internal team to resolve customers' inquiries and complaints
• Follow established guidelines and procedures for email handling

Important Numbers for this Role

• Maintain at least 3.0 Customer Satisfaction Score

• Work on at least 10 emails per hour
• Work for a minimum of 40hrs per week with adherence to assigned schedule

Please note that these numbers may change from time to time.

Your Team

You'll be reporting to one of our two Customer Service Team Leaders who are both based in the Philippines and working alongside team members of the Customer Service Team, mostly from the Philippines too. The Customer Service Team is responsible for providing timely and quality resolution to our customer's inquiries and complaints.

We'd Love to Hear from You If...

• You have at least 2 months of experience in the eCommerce industry, specifically in the dropshipping business model

• You have worked in a similar role before
• You have previous experience in Shopify and Gorgias or Zendesk

Our Interview Process

Application Submission: We'll start by reviewing your application.

• Invitation to Test Gorilla Assessment: If you pass the resume screening, you'll be invited to take a 20-minute written examination to help us assess your fitness to the role and our team.
• Initial Interview: Our Recruiter will reach out to you to discuss the next steps.
• Culture Fit Interview: If you progress, you'll have a 15-minute conversation with our HR Manager to assess cultural fit.
• Final Interview: Meet with the CS Team.
• Offer Discussion: If all goes well, we'll discuss the offer and invite you to our pre-onboarding process.
• Pre-Onboarding Process
• Background Check: Verification of your identification and declared address.
• Reference Check: We'll contact your three references for their feedback.
• Onboarding: Once all checks are completed, we'll initiate the onboarding process.

Join Our Team Today!

If you're excited about the opportunity and feel like you're a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision. If unsure, we still welcome your application and would be happy to discuss other potential roles that may be a good fit for you.

Apply Now!

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