Experienced Customer Experience Associate - Weekend Warrior

Join arenaflex in Building a Safety Net for Self-Employment

At arenaflex, we're revolutionizing the way self-employed individuals manage their businesses. With a rapidly growing community of 60 million Americans, we're committed to providing the security and peace of mind that's historically only been possible at big corporations. Our mission is to empower small business owners to focus on what they love, rather than getting bogged down in business finances.

About arenaflex

arenaflex is a business bank account that automates taxes and expense tracking, making it easier for self-employed individuals to manage their finances. We're a team of passionate and resourceful individuals who are dedicated to building a safety net for self-employment. Our tools and resources are designed to help small business owners succeed, and we're always looking for talented individuals to join our team.

Customer Experience at arenaflex

Our Customer Experience team is at the heart of what we do at arenaflex. We're a close-knit group of individuals who are passionate about providing the best possible experience for our customers. As a Customer Experience Associate, you'll be working closely with our customers to resolve their issues, provide support, and gather feedback to help us improve our products and services.

About this Role

We're looking for a highly motivated and customer-focused individual to join our Account Support team as a Customer Experience Associate - Weekend Warrior. This role will be responsible for supporting our customers via phone, email, and social media channels during our support business hours, which are Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT. As a Weekend Warrior, you'll be working a non-traditional schedule, but you'll have the opportunity to make a meaningful impact on our customers' lives.

Key Responsibilities

* Support our customers via phone, email, and social media channels during our support business hours

• Maintain internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate
• Represent the Voice of Customer to our product, engineering, design, and business teams to ensure their needs are top of mind as we continue to grow
• Identify gaps in our internal processes and tools on the CX team and help develop and implement improvements
• Communicate trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering

Requirements

* 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products

• Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack)
• Comfort working remotely and experience working with distributed teams across different time zones
• Excellent written and verbal communication skills, with a focus on empathy and problem-solving
• A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers

Nice to Have

* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment

• A basic understanding of banking, personal finance, and/or taxes

Compensation and Benefits

* Anticipated wage range: $26.92-$29 per hour

• Competitive base salary
• Generous benefits package, including 401K, FSA, and Commuter Benefits, Paid Parental Leave, Health Benefits, and Meaningful Equity
• Flexible vacation policy and work-from-anywhere options

About You

We're a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we're searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others.

Perks and Benefits

* 401K, FSA, and Commuter Benefits

• Paid parental leave
• Health benefits
• Work anywhere
• Meaningful equity
• Flexible vacation policy

How to Apply

If you're a motivated and customer-focused individual who is passionate about providing the best possible experience for our customers, we'd love to hear from you! Please apply through our website at [arenaflex.com/careers](http://arenaflex.com/careers).

Join arenaflex in Building a Safety Net for Self-Employment

At arenaflex, we're committed to empowering small business owners to succeed. Join our team and be a part of something amazing! Apply for this job