Experienced Customer Experience and Operations Assistant – Remote Work Opportunity with a Dynamic Online Training Company

Introduction to arenaflex

arenaflex is a pioneering online contractor training company that has established a strong reputation in the industry for providing cutting-edge training solutions and adapting quickly to changing industry needs. As a small, growing company, we foster a remote, independent work environment while maintaining a tight-knit team culture. We are now seeking a highly motivated and experienced Customer Experience and Operations Assistant to join our friendly and dynamic team. This is an exceptional opportunity to work from home and be part of a company that values innovation, flexibility, and employee growth.

Job Overview

In this role, you will be responsible for ensuring that every aspect of the customer experience is positive, from responding to phone calls and email inquiries to providing administrative support and processing reports. You will also be involved in day-to-day operations, including light accounts receivable and payable tasks. As a key member of our team, you will thrive in a fast-paced environment, multitasking, and learning new things. If you are a self-starter who craves excitement and challenges, this is an ideal opportunity for you.

Key Responsibilities

• Answer all incoming calls and provide exceptional customer service to callers, answering questions about services and products, and offering basic technical support
• Process orders and collect customer information over the phone, updating their online accounts as needed
• Respond to email inquiries in a timely and professional manner
• Provide administrative support, including processing Excel files and Google Sheets, generating reports, and performing other tasks as required
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting, adding images and audio to slides, and reviewing course content for errors and areas for improvement
• Perform light accounts receivable and payable tasks, including emailing invoices, approving check orders, and following up on outstanding invoices
• Be available for occasional Saturday in-person classroom training sessions (approximately once a month) to facilitate training, take attendance, and answer questions
• Perform additional tasks or projects as identified by the team

Essential Qualifications

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with a working, up-to-date computer (arenaflex may be able to provide a computer if needed)
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask, juggling multiple projects with consistent accuracy
• Reliable, organized, self-starter, motivated, and independent worker
• Excellent phone and people skills, including listening, problem-solving, and conflict resolution
• Ability to prioritize projects and work in a fast-paced environment

Preferred Qualifications

• Residence in Massachusetts (ideal candidate will be available to proctor an in-person classroom training approximately one Saturday per month)
• Experience working in a remote or independent environment
• Familiarity with online training platforms and curriculum development
• Basic technical skills and ability to troubleshoot common issues

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Experience and Operations Assistant, you will have the opportunity to learn new skills, take on new challenges, and contribute to the success of our company. You will be part of a dynamic team that values innovation, flexibility, and collaboration. We offer quarterly performance bonuses, opportunities for professional development, and a supportive work environment that encourages you to thrive.

Work Environment and Company Culture

arenaflex is a remote-friendly company that values the importance of work-life balance. We believe in giving our employees the autonomy to work independently and manage their own responsibilities. Our team is tight-knit and supportive, and we encourage open communication, feedback, and collaboration. We are committed to creating a positive and inclusive work environment that fosters growth, creativity, and success.

Compensation and Benefits

We offer a competitive hourly rate of $18/hr, plus quarterly performance bonuses totaling up to $1,000.00. Additionally, you will receive extra pay for occasional Saturday in-person classroom training sessions, including travel expenses. We also provide a phone and other necessary equipment to ensure your success in this role.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience and Operations Assistant at arenaflex, you will be part of a dynamic team that values innovation, flexibility, and employee growth. You will have the opportunity to work from home, develop new skills, and contribute to the success of our company. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of the arenaflex family!