Senior Software Engineer, Community Support Platform - Chatbot

Join arenaflex, a global community-driven platform, as a Senior Software Engineer on our Community Support Platform (CSP) team. We're revolutionizing customer service with AI-powered chatbots, and we're looking for talented engineers to help shape the future of our platform. About arenaflex arenaflex was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Our mission is to create a world where anyone can belong anywhere, and we're committed to making that vision a reality. The Community Support Platform (CSP) The CSP at arenaflex is a critical system that drives our customer support operations. CSP empowers arenaflex's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors. The Difference You Will Make As a Senior Software Engineer on our CSP team, you will work in a collaborative environment with talented engineers to create innovative user experiences for AI-driven customer service products. You will play a significant role in shaping the technical vision and delivering flexible, efficient, and scalable solutions. Your expertise will help us revolutionize customer service and make a meaningful impact on the lives of our Hosts and guests. A Typical Day As a Senior Software Engineer on our CSP team, you can expect to: * Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features * Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch * Nurture a culture of technical quality from design, through code review, to production operations * Collaborate with your team to identify and solve technical challenges, and contribute to the growth and development of your colleagues Your Expertise To succeed in this role, you will need: * 5-9+ years of industry experience with a BS/Masters or 2+ years with a PhD and experience in a fast-paced tech environment * Strong expertise with backend systems in service-oriented architectures * Experience with frontend or full-stack development * Experience with chatbot/AI product would be a plus * Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations * Passionate about efficiency, availability, technical quality, and system quality * Love for collaborating via code reviews and architecture discussions, and are motivated to improve your teammates' productivity Your Location This position is US-Remote Eligible. The role may include occasional work at an arenaflex office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where arenaflex, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another arenaflex entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging arenaflex is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability-inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you're applying for, and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How to Apply If you're passionate about revolutionizing customer service with AI-powered chatbots, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! ```html

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