Experienced Learning and Development Manager – Application Supervisor at arenaflex

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.

Job Summary:

arenaflex is seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.

Key Responsibilities:

* Program management: + Outline, document, and preserve the scope of all local L&D tasks. + Create, music, and preserve task plans. + Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.

• Learning content material development / educational layout:

+ Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. + Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps. + Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to learn studies. + Develop essential route collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks.

• Facilitation:

+ Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer packages for name center running shoes. + Educate and broaden name center leaders to co-facilitate the delivery of studying fabric

• Dealer management and dating constructing:

+ Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. + Guiding these groups to obtain achievement with the right path, assist, and tasks. + Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on.

• Stakeholder management:

+ Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. + Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. + Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.

Essential Qualifications:

* 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.

• Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
• Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
• Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
• Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
• Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
• High degree of independence and potential to work and manipulate very own time efficiently.
• Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
• Fluent in Portuguese and English. Spanish is a plus.
• Experience working in a pass-cultural global environment is a plus.
• Revel in content/ know-how management is a plus.
• Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
• Enjoy with innovative facilitation gear is a plus.

Preferred Qualifications:

* Experience working in a customer service or call center environment.

• Knowledge of adult learning principles and instructional design models.
• Familiarity with learning management systems (LMS) and virtual learning environments (VLE).
• Experience with data analysis and reporting.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that encourages creativity, innovation, and growth. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers' lives.

Compensation and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Salary: $30/hour
• Benefits: comprehensive health insurance, 401(k) matching, paid time off, and professional development opportunities.
• Work-life balance: flexible work arrangements, including remote work options and a generous paid time off policy.

How to Apply:

If you are a motivated and experienced learning and development professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job