Seasonal Customer Care Representative – arenaflex – Atlanta, GA

Join the enchanting world of arenaflex, where the magic of Santa's North Pole comes alive! As a Seasonal Customer Care Representative, you will be an integral part of our team, spreading joy and exceptional customer service to families worldwide. If you're passionate about storytelling, customer care, and creating memorable experiences, this is the perfect opportunity for you to join our merry band of elves!

About arenaflex

arenaflex is a global leader in the creation of joyful family moments, driven by the rich characters and timeless narrative of Santa's North Pole. Our passion for storytelling has led to the development of beloved brands such as The Elf on the Shelf, Elf Pets, and Elf Mates. As a family-owned company based in Atlanta, Georgia, we strive to preserve and elevate the magic and goodwill of Santa's North Pole universe for generations to come.

Our Culture

At arenaflex, we value creativity, fun, learning, and respect. Our employees are the driving force behind our success, and we encourage individual growth, collaboration, and a team-focused environment. We believe in fostering a strong culture that makes us an exceptional place to work, where the magic of Christmas thrives year-round!

Job Summary

As a Seasonal Customer Care Representative, you will be responsible for providing exceptional customer service through phone, email, and live chat interactions. You will handle customer requests, resolve issues, and create memorable experiences for families worldwide. If you're passionate about delivering top-notch customer care and working in a fast-paced, dynamic environment, this is the perfect opportunity for you to join our team!

Key Responsibilities

* Provide exceptional customer service through phone, email, and live chat interactions

• Handle customer requests, resolve issues, and create memorable experiences for families worldwide
• Collect required customer information to complete product orders to company standards
• Place, edit, or cancel orders as requested by the customer
• Collect payment information and enter into the system
• Process returns and replacements on orders for both wholesale and retail customers
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Make outbound calls to existing accounts and prospects
• Contact FedEx or other logistic companies to track or handle customer service issues
• Protect company assets through proper management of asset files and adherence to company policy with regard to information security and management

Essential Qualifications

* 1-2 years of customer service experience preferred

• Excellent verbal and written communication skills
• Ability to successfully balance multiple requests and priorities in a fast-paced environment
• Reading and writing in English required; Spanish preferred
• Proficiency in all Microsoft Suites, SharePoint, Excel, and NAV preferred
• High School Diploma or GED required

Preferred Qualifications

* Experience working in a customer-facing role

• Familiarity with customer relationship management (CRM) software
• Knowledge of logistics and shipping procedures
• Ability to work in a team environment and collaborate with colleagues
• Strong problem-solving and analytical skills

Work Environment

* Normal office environment with little exposure to excessive noise, dust, temperature, and the like

• Position requires sitting for extended periods of time, standing, visual acumen, and manual dexterity for working with computer keyboards
• Position may require additional hours as workload dictates
• Position requires presence in the office for one week of training

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Seasonal Customer Care Representative, you will have the opportunity to:

• Develop your customer service skills and expertise
• Learn about our products and brands, and how to effectively communicate their value to customers
• Collaborate with colleagues to achieve team goals and objectives
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the growth and success of arenaflex as a global leader in the creation of joyful family moments

Benefits

* Competitive hourly rate

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to training and development programs
• Flexible scheduling and work-life balance

How to Apply

If you're passionate about customer care, storytelling, and creating memorable experiences, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our merry band of elves!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create a welcoming and inclusive environment for all employees. Apply for this job