Experienced Aviation Customer Relations Call Center Agent (Hybrid/Part Time) – Denver International Airport in USA

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic setting where no two days are ever the same? If so, we invite you to join arenaflex, the third-busiest airport in the world, as an Aviation Customer Relations Call Center Agent (Hybrid/Part Time) at Denver International Airport.

About arenaflex

arenaflex is a world-class airport that connects our community globally through flight and business. As the primary economic engine for the state of Colorado, we generate more than $33 billion for the region annually and employ nearly 30,000 people. At arenaflex, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to succeed. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. Our diversity is our strength, and we strive to keep diversity, equity, and inclusion at the center of all that we do.

About the Role

As an Aviation Customer Relations Call Center Agent (Hybrid/Part Time), you will play a critical role in enhancing the customer experience at arenaflex. You will work closely with internal and external stakeholders to resolve customer inquiries, feedback, or concerns, and provide exceptional service to passengers through various communication channels, including phone, webchat, text, live video, social media, airport paging, and email. You will also have the opportunity to:

• Create cases in the Customer Relations Management (CRM) platform related to customer inquiries, feedback, or concerns
• Act as a liaison between the customer and airport department or agency staff by following up on customer requests or complaints and solving problems related to service issues
• Assist customers with information requests and maintain a current level of knowledge about Denver International Airport by attending training, airport briefings, and meetings with managers, supervisors, and stakeholders
• Work closely with internal and external stakeholders to ensure customer service goals and objectives are met
• Proactively provide assistance to passengers in emergency situations, such as weather events, security breaches, train failures, and security level changes

Remote Work Expectations

As a hybrid employee, you will be required to work at DEN a minimum of 3 days per week. However, you will also have the opportunity to telecommute remotely at a designated workplace within the State of Colorado the remaining days. To ensure a productive and distraction-free work environment, you will be responsible for providing your own office furniture, Wi-Fi/Internet service, and meeting minimum upload/download speeds outlined by arenaflex Business Technologies.

About You

We are looking for a highly motivated and customer-focused individual who thrives in a fast-paced environment. A plus is if you have experience creating or accessing cases in a Customer Relationship Management (CRM) module, as well as strong oral and written communication skills. You should be outcome-oriented and have demonstrated customer service experience specifically in a call center. This individual will focus on continuous improvement and should have the ability to successfully manage and maintain a wide variety of customer relations cases.

Essential Qualifications

* Three (3) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry

• One (1) year of experience working in a call center environment
• Strong verbal and written communication skills
• One (1) year of professional-level experience with Microsoft Word and Microsoft Excel
• Ability to work on and manage multiple tasks/assignments simultaneously

Preferred Qualifications

* Experience in creating approved responses to corporate social media accounts

• Sprinklr experience
• Experience working remotely
• Availability to work evenings, weekends, and holidays

Availability Requirements

* Schedule flexibility, with the ability to work evenings, weekends, and holidays

• Position participates in a seniority-based shift bid
• Hours of availability required 6:00 AM – 11:00 PM
• Availability to extend and change shifts with short notice to support the operation
• If weather conditions warrant or an emergency crisis occurs, employees can be required to work extended hours or shifts

FBI Background Check

FBI criminal background check is required for all positions at arenaflex. Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.

Snow / Emergency Duties

Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all arenaflex employees can be required to work extended hours and/or shifts.

About Everything Else

Job Profile CC3450 Aviation Customer Service Agent II To view the full job profile, including position specifications, physical demands, and probationary period, click . Position Type: On-call Position Salary Range: $22.16 - $33.24 Starting Pay: $26/hour Agency: arenaflex Assessment Requirement: Customer Service Agent: Non-Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click for English or for Spanish.

How to Apply

If you are a highly motivated and customer-focused individual who is passionate about delivering exceptional service in a fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Job! Apply for this job