Experienced Mortgage Origination Customer Service Representative - FHA Guidelines and Procedures Expert

Welcome to arenaflex

arenaflex is a leading organization that values innovation, customer satisfaction, and employee growth. We are currently seeking highly skilled and experienced Mortgage Origination Professionals to join our team in Albuquerque, NM, and Indianapolis, IN, as full-time and part-time representatives. As a Mortgage Origination Customer Service Representative, you will play a vital role in providing exceptional customer service related to FHA mortgage policies and procedures, utilizing your background in mortgage origination to assist clients effectively.

About the Role

This exciting opportunity involves working with the FHA Resource Center, where you will be responsible for providing top-notch customer service, answering calls and emails regarding FHA guidelines and procedures, and utilizing your mortgage industry knowledge to find answers in a knowledge database for client requests. The position offers opportunities for telework after training based on performance and customer approval, allowing you to enjoy a better work-life balance.

Key Responsibilities

• Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures, ensuring that clients receive accurate and timely information.
• Utilize mortgage industry knowledge to find answers in a knowledge database for client requests, demonstrating your expertise in FHA mortgage policies and procedures.
• Follow standard operating procedures for various topics, systems, and contact channels, ensuring that all interactions are handled efficiently and effectively.
• Document all contacts in a database accurately, maintaining detailed records of client interactions and ensuring that all information is up-to-date.
• Stay updated on FHA mortgage processes and procedures, participating in ongoing training and professional development to enhance your knowledge and skills.

Requirements

To be successful in this role, you will need to meet the following requirements:

• High School diploma or GED certificate, demonstrating your commitment to education and personal development.
• Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer), providing a strong foundation in mortgage industry knowledge and practices.
• Minimum of 1 year of contact center or telephone customer service experience, demonstrating your ability to provide exceptional customer service in a fast-paced environment.
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation, ensuring that you meet the highest standards of integrity and trustworthiness.

Nice-to-Haves

While not essential, the following skills and qualifications are highly desirable:

• Bilingual (Spanish & English), verbal and written, allowing you to communicate effectively with a diverse range of clients and stakeholders.
• Strong FHA knowledge/background, demonstrating your expertise in FHA mortgage policies and procedures.
• Contact center experience (Omnichannel), providing a strong foundation in customer service and contact center operations.

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including:

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans, ensuring that you and your loved ones are protected and supported.
• Paid Time Off (PTO) accrued based on arenaflex policy, up to 3 weeks your first year, allowing you to take a well-deserved break and recharge.
• Ten paid holidays per year, providing you with the opportunity to celebrate special occasions and spend time with family and friends.
• Ongoing training to promote your success, ensuring that you have the skills and knowledge needed to excel in your role.
• Tuition reimbursement based on arenaflex' policy, supporting your ongoing education and professional development.
• Discounted arenaflex stock purchase and other Employee Discounts, providing you with the opportunity to share in the company's success and enjoy exclusive benefits.

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Mortgage Origination Customer Service Representative, you will have access to ongoing training and professional development, as well as opportunities for advancement and career progression.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on a foundation of respect, integrity, and trust, and we are committed to creating a positive and inclusive work environment that allows our employees to thrive.

How to Apply

If you are a motivated and experienced Mortgage Origination Professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

Join arenaflex as a Mortgage Origination Customer Service Representative and take the first step towards a rewarding and challenging career. With our commitment to employee growth and development, comprehensive benefits, and dynamic work environment, we are confident that you will find a fulfilling and satisfying career with our organization. Apply today and discover the arenaflex difference!