Experienced Customer Care Tax Expert - Payroll Specialist for Exceptional Customer Experience and Tax Compliance

Introduction to arenaflex

arenaflex is driven by building the ultimate platform that helps businesses adapt, take control, and get back to what they do best: building the businesses they love. We are passionate about creating a customer-first experience and are committed to improving and transforming the customer experience by leveraging technology, driving innovation, and reducing customer friction. Our primary focus is on assisting our customers with their payroll tax preparation, maintenance, and filings, ensuring they have a seamless and efficient experience.

Job Overview

We are seeking an experienced Customer Care Tax Expert - Payroll to join our team. As a key member of our Customer Care Tax team, you will be responsible for conversing directly with customers over phone and email, contributing to the day-to-day success of the team, and assisting customers with their tax profiles, employee tax information, state setups, and related questions. Your expertise will play a crucial role in driving improvement and efficiency as we continue to grow, and you will serve as a key contributor to larger team and organizational initiatives.

Key Responsibilities

• Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Work with internal operations teams and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Preferred Qualifications

While not essential, the following skills and qualifications are highly desirable:

• MasterTax Experience
• FPC or CPP certification
• Associates or Bachelor's Degree

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Care Tax Expert - Payroll, you will have access to training and resources to help you enhance your skills and knowledge, and you will be encouraged to take on new challenges and responsibilities as you grow in your role. Our goal is to provide a supportive and inclusive environment that allows you to thrive and reach your full potential.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We believe that our employees are our secret ingredient, and we are committed to creating an accessible and inclusive hiring process. We strive to provide a work environment that is collaborative, supportive, and respectful, and we encourage our employees to be their authentic selves. Our company culture is built on the principles of humility, respect, and trust, and we are passionate about creating a workplace that is inclusive and equitable for all.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including an hourly rate of $25.96. We also provide a range of benefits, including access to training and development opportunities, a supportive and inclusive work environment, and a comprehensive benefits package. Our goal is to provide a total rewards package that helps to attract, retain, and motivate the best and brightest people in our industry.

Conclusion

If you are a motivated and experienced customer care professional with a passion for tax compliance and customer experience, we encourage you to apply for this exciting opportunity. As a Customer Care Tax Expert - Payroll at arenaflex, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!

arenaflex is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact us at [email protected].