Experienced Customer Care Associate II - Property Damage Claims (Remote)

At arenaflex, we're dedicated to providing innovative insurance solutions that meet the evolving needs of our customers. As a Customer Care Associate II, you'll play a vital role in delivering exceptional customer service and ensuring the highest level of satisfaction for our policyholders. If you're passionate about building strong relationships, resolving complex issues, and working in a dynamic environment, we encourage you to join our team.

About arenaflex

arenaflex is a leading provider of specialty insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, and other niche insurance products. With a rich history dating back to 1939, we've established ourselves as a trusted partner for individuals and businesses seeking tailored insurance solutions. Our commitment to innovation, customer satisfaction, and community involvement has earned us numerous awards and recognition as a leader in the industry.

Job Summary

As a Customer Care Associate II, you'll be responsible for handling high-volume inbound calls and providing effective quality customer service regarding property damage claims. You'll support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls, and process complaints and handle disbursement of claim funds. Your expertise will be essential in assisting customers obtain proof of their property insurance coverage and ensuring insurance premiums for escrowed loans are received and paid on time.

Key Responsibilities

* Meet and exceed arenaflex's Key Performance Indicators (KPIs)

• Build and maintain relationships with Leadership and Team organizations
• Meet and maintain availability standards, schedule adherence, and attendance guidelines
• Update records and note system as required
• Develop and manage customer relationships and serve as a resource to customers
• Handle inbound telephone calls from borrowers, contractors, and insurance adjusters regarding property damage claims to resolve customer inquiries
• Deliver timely, accurate customer service ensuring the highest level of satisfaction

Education and Experience

* High School Diploma or GED (Preferred)

• 0-2 years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered

Supervisory Responsibilities

* This job does not have supervisory duties

Compensation and Benefits

* Compensation offered for this role is $17.69 - 23.82 per hour and is based on experience and qualifications

• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• We're an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law

Work Environment and Culture

* arenaflex is a flexible and inclusive work environment that values connection and belonging

• We're committed to diversity, equity, and inclusion, and have received recognition for our efforts in these areas
• Our team is passionate about making a positive impact in the community, and we encourage our employees to get involved in volunteer work and community service

Career Growth Opportunities

* arenaflex is committed to helping our employees grow and develop their careers

• We offer training and development programs, mentorship opportunities, and a clear path for advancement
• Our employees have the opportunity to work on exciting projects, collaborate with cross-functional teams, and take on new challenges

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

About arenaflex

arenaflex is a leading provider of specialty insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, and other niche insurance products. With a rich history dating back to 1939, we've established ourselves as a trusted partner for individuals and businesses seeking tailored insurance solutions. Our commitment to innovation, customer satisfaction, and community involvement has earned us numerous awards and recognition as a leader in the industry.

Companies and Partners

arenaflex is a member of the Allstate family of companies, and we're proud to partner with a range of organizations to deliver exceptional insurance solutions to our customers. Our subsidiaries include Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, and many others.

Benefits of Working at arenaflex

* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

• Flexible and inclusive work environment that values connection and belonging
• Opportunities for career growth and development, including training and development programs, mentorship opportunities, and a clear path for advancement
• Recognition as a leader in the industry for our commitment to diversity, equity, and inclusion
• The chance to work on exciting projects, collaborate with cross-functional teams, and take on new challenges

Equal Opportunity Employer

arenaflex is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact arenaflex's main office by phone at (336) 435-2000. Apply for this job