Experienced Licensed Customer Service & Support Specialist Supervisor - arenaflex Investments

At arenaflex, our people are the driving force behind our success, and we're committed to fostering an inclusive workplace culture where everyone feels valued, respected, and empowered to contribute to our growth. As a Licensed Customer Service & Support Specialist Supervisor in arenaflex Investments, you'll play a vital role in delivering exceptional customer experiences and building lasting relationships with our clients.

Job Summary:

We're seeking an experienced and results-driven Licensed Customer Service & Support Specialist Supervisor to lead a team of customer service professionals in arenaflex's Investment Center Organization. As a key member of our team, you'll be responsible for providing exceptional customer service, supporting branch partners, and driving business outcomes. If you're passionate about delivering world-class customer experiences and have a proven track record of leadership and customer service expertise, we want to hear from you!

Key Responsibilities:

* Lead the day-to-day activities of a specialized team in a contact center or client service environment, achieving specific outcomes and key indicators to optimize performance.

• Collaborate with business partners to meet customer and employee needs in a responsive, efficient manner, managing escalated issues and interacting with customers.
• Ensure accurate and timely reporting, conduct problem-solving locally to own issues, and share continuous improvement opportunities with the team.
• Accountable for the performance of the customer support team, reviewing team behaviors and identifying trends to drive employee engagement and outcomes.
• Inspire, motivate, grow, and develop customer service staff, leading change efforts and owning all outcomes.
• Effectively plan, organize, direct, analyze, and evaluate staff and processes.

arenaflex's Expectations:

As a people manager at arenaflex, you'll be expected to embody our core values and behaviors, including:

Customer Focused:

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.

Managing Risk:

Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support arenaflex's Enterprise Risk Management Framework.

PNC's Fundamental Expectations:

As a manager of talent at arenaflex, you'll be expected to:

Include Intentionally:

Cultivate diverse teams and inclusive workplaces to expand thinking.

Live the Values:

Role models our values with transparency and courage.

Enable Change:

Takes action to drive change and innovation that will transform our business.

Achieve Results:

Takes personal ownership to deliver results, empowers and trusts others in decision making.

Develop the Best:

Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications:

To be successful in this role, you'll need to demonstrate the following skills, competencies, work experience, education, and required certifications/licensures:

Preferred Skills:

+ Accountability + Continual Improvement Process + Customer Interactions + Customer Service + Decision Making + Relationship Building + Results-Oriented + Technical Support

Competencies:

+ Client Relationship Management + Customer Experience Management + Decision Making and Critical Thinking + Effective Communications + Problem Solving + Process Management + Tech Savvy

Work Experience:

+ Roles at this level typically require a university/college degree, with 3+ years of industry-relevant experience. + An operations or production environment position typically requires 2 years of previous managerial experience. + In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education:

+ No degree required

Certifications:

+ FINRA Series 7 and 63 (or 65,66) required + FINRA Series 24 (or 9,10) preferred

Benefits:

arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with arenaflex match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

In addition, arenaflex generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• And years of service

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO):

arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents:

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how arenaflex may use or disclose your personal information in our hiring practices.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. Apply for this job