Experienced Customer Service Representative - Collections at arenaflex

Join arenaflex, a leader in the automotive finance industry, and embark on a rewarding career that combines exceptional customer service with the opportunity to make a real impact. As an Experienced Customer Service Representative - Collections, you will play a vital role in resolving customer issues, influencing customers to make payments, and ensuring a seamless car buying experience for arenaflex customers.

About arenaflex

arenaflex has disrupted the auto industry by delivering an honest, transparent, and high-integrity experience that customers want and deserve. With over 200 locations nationwide, we are the nation's largest retailer of used cars. Our innovative approach to car buying and selling has helped us become a leader in the industry, and we continue to grow and evolve with the changing needs of our customers.

Our Culture

At arenaflex, we pride ourselves on being a team of over 25,000 associates who work together to deliver iconic customer experiences. We are committed to helping every associate grow their career and achieve their best, both at work and in their community. We are recognized for our commitment to training and diversity, and we are one of the FORTUNE 100 Best Companies to Work For.

Job Summary

As an Experienced Customer Service Representative - Collections, you will be responsible for resolving customer issues, influencing customers to make payments, and ensuring a seamless car buying experience for arenaflex customers. You will work with different departments and teams to help resolve customer questions and issues, and you will educate customers on their account, finance charges, and payment options.

Key Responsibilities

* Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account.

• Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options, and account management options, all while annotating accounts in inter-company systems to document all interactions.
• Advise customers of the status of their account by reviewing account information and influencing customers to make payments on the account.
• Work with other departments/personnel where necessary to resolve customer concerns.
• Perform the above functions while meeting department expectations.

Requirements

* High school diploma or 1 month related experience/training.

• Basic to moderate computer knowledge and keyboard skills, including minimum accuracy requirements.
• Multi-task in a high-energy standard office environment.
• Speak and listen effectively with arenaflex customers via phone and tolerate stressful interactions with customers.
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to influence the customer to make a payment to keep the account current.

Preferred Qualifications

* Previous experience in customer service, collections, or a related field.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with CRM software and other customer service tools.

Benefits

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.
• A dynamic and supportive work environment.
• Flexible work arrangements, including hybrid work options.

What We Offer

At arenaflex, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Flexible work arrangements, including hybrid work options.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual who is looking for a rewarding career in the automotive finance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply for this job