National Customer Operations Manager – USA

At arenaflex, we're on a mission to refresh the world and make a difference. As a National Customer Operations Manager, you'll play a key role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you.

About arenaflex

arenaflex is a leading beverage company with a portfolio of over 250 iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico. We're committed to refreshing the world and making a difference in the lives of our customers and employees. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Job Summary

The National Customer Operations Manager (NCOM) on the Inspire Account Team is responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. This role plays a key part in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. The NCOM is responsible for building out customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system.

Key Responsibilities

* Lead customer selling efforts of operational products & services and customer stewardship

• Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
• Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
• Lead internal project team resources and project communication with customer and account team
• Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
• Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex

Qualifications & Requirements

* BS/BA (or equivalent) required

• MS/MA/MBA (or equivalent) preferred
• Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
• 3 or more years of customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• Experience working with data, specifically manipulation and analysis

Functional Skills

* Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value

• Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
• Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally
• Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
• Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability

What We Can Do for You

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation & Benefits

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Access to our state-of-the-art facilities and equipment

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Apply now by clicking the link below: Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive culture that values diversity, equity, and inclusion. Apply for this job