Senior Manager, Product Management-Tech, arenaflex Customer Service

Are you ready to join a dynamic team that's revolutionizing the way companies interact with their customers? Do you have a passion for innovation, a knack for problem-solving, and a drive to make a real impact? If so, we want to hear from you! At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. Our World-Wide Customer Service Voice of Customer (VoC) organization is at the forefront of this effort, leveraging cutting-edge technologies like artificial intelligence (AI) and machine learning (ML) to process millions of customer feedback pieces daily. We're seeking a seasoned Senior Manager, Product Management-Tech to join our team and help shape the future of customer experience.

About the Role

As a Senior Manager, Product Management-Tech, you'll be responsible for setting the vision and product roadmap for arenaflex's flagship suite of VoC products. You'll lead cross-functional teams to execute on this vision, driving innovation and excellence in every aspect of our products. Your technical product expertise will be crucial in shaping strategy and addressing complex technical challenges, while your ability to translate complex business requirements and customer needs into innovative solutions will be essential in driving forward-thinking approaches.

Key Responsibilities

- Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision. - Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes. - Dive deep into technical details, evaluating trade-off decisions (e.g., asking meaningful questions of scientists or engineers). - Contribute to a team culture of innovation (e.g., generating big ideas, solving highly ambiguous problems); build and develop high-performing teams. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while building great customer experiences. - Measure and analyze existing products for opportunities to innovate and improve. - Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs). - Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans. - Influence senior leaders across arenaflex and communicate the company's VoC AI/ML vision, strategy, goals, status, and customer impact.

A Day in the Life

As a Senior Manager, Product Management-Tech, your typical day will involve balancing strategic thinking with hands-on problem-solving. You'll work closely with product and technology teams within Customer Service, as well as across various teams, functions, and business verticals that contribute to arenaflex's growth. You'll oversee key workstreams, including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting.

arenaflex Culture

At arenaflex, we value people with unique backgrounds, experiences, and skillsets. We're committed to a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed. Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you're passionate about this role and want to make an impact on a global scale, we encourage you to apply.

Benefits

arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. Some of the benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan

Qualifications

- 10+ years of product or program management, product marketing, business development, or technology experience - 5+ years of team management experience - Experience owning/driving roadmap strategy and definition - Experience delivering consumer software products and services in a high-growth environment - Experience leading cross-functional software development teams, operations, UX Designer, and other Product Managers - Experience with end-to-end product delivery - Bachelor's degree

Preferred Qualifications

- Experience in a high-performance start-up or incubation effort within a larger company - Experience working with and influencing senior-level stakeholders - Experience directly managing cross-functional teams

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're ready to join a dynamic team that's revolutionizing the way companies interact with their customers, we want to hear from you! Apply now and take the first step towards a challenging and rewarding career at arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job