Experienced Chat Support Associate – Transforming Veterinary Supply Purchasing Experience

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – caring for their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptional Chat Support Associate to join our vibrant community of veterinary professionals.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're passionate about creating a platform that empowers veterinary organizations to spend more time giving care and less time shopping and comparing across vendors. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation.

The Role

As a Chat Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment, with excellent written and verbal communication skills.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

Benefits

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation

The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Career Growth Opportunities

As a Chat Support Associate at arenaflex, you'll have the opportunity to grow and develop your skills in a fast-paced and dynamic environment. We're committed to providing ongoing training and development opportunities to help you succeed in your role and advance your career. You'll work closely with our engineering, partner, and corporate teams to provide input on feature requests and recommendations for enhancements to our tools, and help to continuously develop and expand processes in order to streamline support workflows.

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and autonomous work environment that allows you to work from anywhere in the USA. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a focus on delivering exceptional results and making a meaningful impact in the animal health industry.

How to Apply

If you're passionate about creating a positive and delightful experience for veterinary professionals and are excited about the opportunity to join our vibrant community, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. We're an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Important Note

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