[Remote] Content Strategist – Employee Experience & Content Systems

Note: The job is a remote job and is open to candidates in USA. lindawernerassociates is seeking a Content Strategist who will play a critical role in shaping HR and employee-facing content. The role focuses on building scalable content systems, defining content strategy, and ensuring timely and accurate information delivery to employees and People Operations partners.

Responsibilities

• Develop and implement content strategies that support organizational goals and user needs
• Plan and prioritize content delivery to ensure employees receive the right information at the right time
• Align content initiatives across systems, teams, and workflows
• Build and maintain content governance frameworks, taxonomies, and metadata structures
• Ensure content is consistent, scalable, and optimized for multi‑platform delivery (CMS, AI assistants, HR tools, etc.)
• Translate complex policies, workflows, and technical information into clear, concise, and engaging content
• Write and edit content for internal audiences, including HR documentation, knowledge articles, and employee communications
• Partner with subject matter experts to ensure accuracy and clarity
• Manage content within a Knowledge Management System, including drafting, publishing, updating, and retiring content
• Oversee information architecture and navigation for internal content surfaces
• Ensure content is structured appropriately for reuse and scalability
• Create and maintain content standards, templates, workflows, and editorial guidelines
• Promote consistency and quality across teams contributing to employee‑facing content
• Partner with program SMEs, product teams, engineering, design, and operations to align content with business priorities
• Support content needs across the employee lifecycle and HR programs
• Humanize employee journeys by ensuring content is intuitive, accessible, and supports self‑service
• Reduce friction and case volume through clear, well‑structured content
• Optimize content for AI/ML use cases, including search, chatbots, and automated help experiences
• Ensure content is labeled, structured, and formatted for machine readability
• Use AI tools to monitor content health, automate updates, and manage lifecycle workflows

Skills

• Bachelor's degree in English, Communications, or equivalent experience
• 4+ years of experience in content strategy, technical writing, or editorial roles
• Ability to translate complex technical or policy information into clear, engaging content
• Experience collaborating with subject matter experts
• Familiarity with metadata, structured content, and taxonomies for AI optimization
• Strong organizational skills and ability to manage multiple projects simultaneously
• Experience with technical production, including XML and headless CMS environments
• Excellent interpersonal and communication skills
• Ability to quickly learn and explain new concepts, workflows, and systems
• Experience using content management systems and editing tools
• Experience with HR topics such as benefits, compensation, payroll, or healthcare
• Experience working with international teams across time zones
• Experience designing content systems for AI/ML applications (search, recommendations, conversational agents)
• Analytical mindset with experience using AI‑powered tools for content insights
• Commitment to ethical AI practices in content management
• Experience working in a fast‑paced technology environment

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Company Overview

• Linda Werner & Associates is a writing and editing company offering placement services for writers and editors. It was founded in 1997, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://lwerner.com.

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