[Remote] Inside Property Claims Adjuster
Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company committed to underwriting human achievement and delivering outstanding results. They are seeking an Inside Property Claims Adjuster who will be responsible for investigating, reserving, assigning, and settling first party property losses while providing superior customer service.
Responsibilities
- Handle claim files in a manner consistent with Claim quality standards and goals
- Negotiate skillfully in challenging situations with internal and external groups
- Make independent business decisions to move claims forward as needed
- Consistently provide high-quality customer service
- Meet or exceed expectations and requirements of internal and external customers
- Properly assess the exposure of assigned claims
- Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors
- Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc
- Set appropriate and timely file reserves
- Identify and properly manage subrogation, salvage and other recovery opportunities
- Identify fraud indicators and initiate investigation
- Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford’s reputation in the marketplace
- Demonstrate knowledge of LOB specific competencies to ensure effective management of claims
- Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment
- Ability to communicate in a clear succinct manner (written and verbal)
- Support and help create a team environment that achieves diversity and inclusion behaviors
- Build appropriate rapport and constructive and effective relationships with people inside and outside the organization
- Represent The Hartford as a credible, trustworthy, flexible and dependable resource
- Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others
- Consistently act with the highest level of integrity and adhere to general principles of business ethics
Skills
- Adjuster License required to be obtained prior to start of training May 4th, 2026
- Superior desk management skills required
- Critical thinking skills inclusive of investigation, decision making and conflict resolution
- Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
- Ability to listen attentively to our customer's needs and exhibit empathy during difficult situations
- Ability to produce clear and grammatically accurate correspondence
- College Degree strongly preferred to include extracurricular or volunteer activities desired
- Evidence of career growth
- Experience in Construction Industry preferred, not required
- Ability to handle complex and difficult negotiations with urgency
- Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering
- Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
- Passionate desire to help both internal and external customers
- Ability to embrace change and flourish with industry-changing technology and trends
- Experience using AI tools like Copilot or ChatGPT to help with research, problem solving, data analysis or written communications
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
- The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.
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