Director of Strategic Programs and Operations

Director of Strategic Program Management Remote role open to applicants in the USA only.

About the Role

BigPanda is seeking a Director of Strategic Program Management to lead cross-functional, enterprise-grade program execution across our Technical, Product, Go-To-Market, and Customer organizations. This role sits at the center of BigPanda’s most critical initiatives—ensuring alignment, accountability, and execution as we scale our AI-powered platform and evolve toward more autonomous IT operations. Reporting directly to BigPanda’s C-level executive team, this leader will own the orchestration of complex, multi-team programs that span Engineering, Product, Professional Services, Customer Success, Sales, and Operations. You will bring structure, clarity, and momentum to high-impact initiatives while helping the organization successfully navigate AI-driven change across people, process, and technology. This is a highly visible role for a strategic operator who thrives in ambiguity, communicates crisply with executives, and can translate technical delivery into measurable business outcomes. What You’ll Do Strategic Program Leadership

• Own and drive execution of enterprise-level, cross-functional programs that are critical to BigPanda’s product delivery, customer outcomes, and company objectives.
• Establish clear program governance, operating cadences, success metrics, and accountability frameworks across teams.
• Anticipate risks, dependencies, and execution gaps; proactively course-correct to keep initiatives on track.

Technical & Enterprise SaaS Delivery Oversight

• Partner closely with Engineering, Product, and Professional Services to ensure technical initiatives are delivered on time, at scale, and aligned to customer and business priorities.
• Translate complex technical work streams into clear milestones, dependencies, and executive-level narratives.
• Ensure delivery rigor across AI-driven products and enterprise SaaS capabilities.

AI Change Management & Organizational Enablement

• Lead AI-focused change management initiatives that support adoption of new workflows, tools, and operating models across BigPanda.
• Partner with functional leaders to identify readiness gaps, enablement needs, and communication strategies tied to AI transformation.
• Help teams operationalize AI capabilities in a way that drives clarity, confidence, and measurable impact.

Executive Reporting & Visibility

• Build, maintain, and evolve executive-level reporting that tracks progress, risks, outcomes, and ROI across strategic initiatives.
• Deliver concise, data-driven updates to BigPanda’s C-suite and senior leadership team on a regular cadence.
• Ensure leadership has real-time visibility into execution health, priorities, and trade-offs.

Cross-Functional Alignment & Influence

• Act as a trusted partner to functional leaders, aligning teams around shared goals and execution standards.
• Drive clarity across competing priorities, dependencies, and timelines in a fast-moving environment.
• Serve as a force multiplier—helping teams move faster, smarter, and more cohesively.

What We’re Looking For 8+ years of experience leading strategic, cross-functional program management in a technical or enterprise SaaS environment. Proven success managing complex initiatives that span Engineering, Product, GTM, and Customer teams. Strong understanding of technical delivery, SaaS platforms, and modern software development lifecycles. Experience supporting or leading AI-driven transformation or change management initiatives. Exceptional executive communication skills—able to synthesize complex information into clear, actionable insights for C-level audiences.

• Demonstrated ability to build and own executive-ready reporting, dashboards, and metrics.
• Highly organized, outcome-oriented leader who thrives in ambiguity and fast-paced environments.
• Strong influence skills with the ability to lead without direct authority.

Why BigPanda At BigPanda, we’re redefining how enterprises manage and automate IT operations using AI. You’ll join a company at the forefront of AIOps innovation, working alongside smart, driven leaders who value clarity, ownership, and impact. This role offers the opportunity to shape how BigPanda executes its most important initiatives—and how AI transformation is operationalized across the business. Our Benefits:

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

Please note that visa sponsorship or transfers are not available for this position. Market competitive salary with an anticipated base compensation range of $170,00 -185,000 + variable annual performance bonus. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Apply tot his job Apply To this Job