Experienced Part-Time Night Shift Customer Service Agent – English Speaker for a Dynamic and Sustainable Transportation Company

Introduction to arenaflex

arenaflex is on a mission to revolutionize global transportation by harnessing cutting-edge technology, transforming daily commutes, and making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we are committed to creating a more sustainable and efficient future for transportation worldwide. Our team is passionate about helping others and providing outstanding service, and we're looking for like-minded individuals to join our dynamic team.

About the Role

We are seeking enthusiastic Customer Support Agents fluent in English to join our team on a part-time basis, working night shifts. In this role, you will experience the dynamics of the mobility industry first-hand, learning the operations, technology management, and on-demand mobility processes of arenaflex. You will provide on-demand support to customers in the USA and contribute to arenaflex's and team's goals.

Key Responsibilities

• Offer first-line support through phone, email, and digital channels as needed to keep things running smoothly.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively, escalating issues when necessary, and following arenaflex's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embody the values of arenaflex, ensuring these are reflected in your daily work.

Essential Qualifications

To be successful in this role, you will need:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken.
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience in customer service or a related field.
• Knowledge of the mobility industry or transportation sector.
• Experience working in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to maintain accuracy.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Agent, you will have access to:

• Fully Paid Training that optimally prepares you for your job.
• Ongoing training and development opportunities.
• Access to specialised LinkedIn training courses.
• Opportunities to cultivate a new and exciting career in a high-growth environment.

Work Environment and Company Culture

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. Our workplace is open, inclusive, and celebrates diversity in all forms. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey with arenaflex.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Starting date: 10th of February, 2025.
• Contract: Temporary (6 months).
• Salary: 9,743€ gross per year.
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Agent, you will play a critical role in providing outstanding service to our customers and contributing to our mission to revolutionize global transportation. Apply now and take the first step towards a rewarding and challenging career with arenaflex.