Experienced Full Stack Customer Service Representative – Gold Service Program

At arenaflex, we're committed to delivering exceptional customer experiences that set us apart from our competitors. Our Gold Service program is a key component of our success, providing industry-leading expertise to help our independent agents grow and care for their customers 24/7/365. We're seeking an experienced and skilled customer service representative to join our team and help us achieve our goals.

About arenaflex

arenaflex is a purpose-driven organization that's committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe progress happens when people feel secure, and we provide protection for the unexpected and deliver it with care. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage.

Our Culture

We value diversity, equity, and inclusion, and we're proud to support a workplace where all 45,000 employees feel a sense of community, belonging, and can do their best work. Our commitment to putting people first is reflected in the benefits we offer, which support your life and well-being. We're an equal opportunity employer, and we will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Responsibilities

As an Experienced Full Stack Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and helping our independent agents grow and care for their customers. Your responsibilities will include:

• Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
• Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
• Providing counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most
• Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
• Maintaining and tracking accurate data in various computer systems

Qualifications

To be successful in this role, you'll need:

• An Associate's degree in a business-related field or equivalent training
• A minimum of 6 months related work experience, with customer service experience preferred
• Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
• Ability to review, record, and organize written data from a variety of sources with no pre-established format
• Proficiency with computers and Microsoft Office tools
• Ability to handle confidential and proprietary information
• Clear understanding of the organization's policies, standards, and procedures to guide customer interactions
• Appropriate licenses up hiring/training, along with passing Proficiency Assessments

Benefits

As an arenaflex employee, you'll enjoy a range of benefits that support your life and well-being. These include:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• Access to our Employee Resource Groups (ERGs)
• And more!

Work Environment

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. You'll work in a call center environment, responding to inbound phone calls and interacting with customers and agents. Our schedules are flexible, with a range of shifts available to accommodate your needs.

Training and Development

We're committed to helping you succeed in your role, with comprehensive training and development opportunities available. Our training program includes:

• Mandatory attendance for the duration of training
• Continual assessment of performance throughout training
• Training is Monday-Friday, 10:00 AM-6:30 PM EST

How to Apply

If you're passionate about delivering exceptional customer experiences and helping our independent agents grow and care for their customers, we'd love to hear from you. Please apply through our website, and don't forget to include your resume and a cover letter outlining your qualifications and experience.

About arenaflex

arenaflex is a global property and casualty insurer, with a commitment to supporting our customers and our people. We're headquartered in Boston, but our people, customers, and reach span the globe. We're organized into three business units, and we're proud to support a diverse, equitable, and inclusive workplace.

Company Size

arenaflex has over 10,000 employees worldwide, with a presence in multiple countries.

Industry

We're a leading global property and casualty insurer, with a focus on delivering exceptional customer experiences.

Founded

arenaflex was founded in 1912, with a commitment to supporting our customers and our people.

Website

Learn more about arenaflex and our commitment to delivering exceptional customer experiences at [www.arenaflex.com](http://www.arenaflex.com). Apply Job! Apply for this job