Experienced Full Stack Customer Experience Strategy, Insights, & Programs Manager – Amazon Air

Are you ready to take your career to new heights and join a team that's revolutionizing the way we experience customer-centricity? Look no further than Amazon Air, where innovation meets passion and dedication to delivering exceptional customer experiences. As a Senior Manager, Customer Experience Strategy, Insights, & Programs, you'll have the opportunity to soar with Amazon Air and make a lasting impact on the world's most customer-centric company.

About Amazon Air

Amazon Air is a subsidiary of Amazon.com, Inc., and is responsible for managing the company's air transportation network. With a focus on speed, reliability, and customer satisfaction, Amazon Air has become a leader in the logistics industry, providing fast and efficient delivery of packages to customers around the world. As a key member of the AIR Customer Experience Strategy, Insight and Program team, you'll play a critical role in shaping the future of customer experience at Amazon Air.

Job Summary

We're seeking an experienced and motivated Senior Manager, Customer Experience Strategy, Insights, & Programs to join our team at Amazon Air. As a thought leader and strategic advisor, you'll be responsible for developing and implementing customer experience strategies that drive business growth, improve customer satisfaction, and enhance the overall customer experience. You'll work closely with cross-functional teams to analyze customer data, identify trends, and develop insights that inform business decisions. Your expertise in program management, data analysis, and stakeholder engagement will be essential in driving business outcomes and delivering exceptional customer experiences.

Key Responsibilities

As a Senior Manager, Customer Experience Strategy, Insights, & Programs, you'll be responsible for:

• Developing and implementing customer experience strategies that drive business growth and improve customer satisfaction
• Analyzing customer data to identify trends and develop insights that inform business decisions
• Working closely with cross-functional teams to develop and execute program requirements
• Managing teams of 6 or more to deliver program objectives and drive business outcomes
• Defining and executing program requirements to drive business growth and improve customer satisfaction
• Collaborating with stakeholders to set business objectives, define success metrics, and generate delivery roadmaps
• Leveraging data-driven insights to lead strategic discussions and drive business outcomes
• Embedding a culture of collective intelligence to drive continuous improvement at scale

Essential Qualifications

* 8+ years of program or project management experience

• Bachelor's degree from an accredited university or 5 years of related experience
• Experience owning program strategy and end-to-end delivery
• Experience managing teams of 6 or more
• Experience defining and executing program requirements
• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years of related experience

Preferred Qualifications

* 10+ years of program or project management experience

• 8+ years of working cross-functionally with tech and non-tech teams experience
• Masters degree from an accredited university
• Experience leveraging data-driven insights to lead strategic discussions
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps
• Experience working with major airline/transportation/supply chain companies in a strategic leadership role

What We Offer

At Amazon Air, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

Why Join Amazon Air?

Amazon Air is a dynamic and innovative company that's revolutionizing the way we experience customer-centricity. As a member of our team, you'll have the opportunity to:

• Work with a talented and diverse group of professionals who are passionate about delivering exceptional customer experiences
• Develop and implement customer experience strategies that drive business growth and improve customer satisfaction
• Collaborate with cross-functional teams to analyze customer data and develop insights that inform business decisions
• Embed a culture of collective intelligence to drive continuous improvement at scale
• Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being

How to Apply

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for this role. We can't wait to hear from you!

Equal Opportunity Employer

Amazon Air is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Apply for this job