Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex
As a global leader in communications and technology, arenaflex is revolutionizing the way we connect with each other. We're not just building a company – we're building a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. And we're looking for talented individuals like you to join our team as a Work from Home Customer Service Representative in Tennessee.
About arenaflex
arenaflex is a global leader in communications and technology, with a rich history of innovation and a commitment to delivering exceptional customer experiences. Our mission is to connect people, businesses, and communities around the world, and we're always looking for talented individuals who share our passion for innovation and customer service.
Job Summary
As a Work from Home Customer Service Representative in Tennessee, you'll be the voice of arenaflex, delivering exceptional customer experiences and helping our customers stay connected to what matters most. You'll handle customer service calls, resolve complex issues, and provide personalized recommendations for our latest products and services. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you!
Key Responsibilities
* Handle customer service calls, resolving complex issues and providing personalized recommendations for our latest products and services
- Use creative problem-solving skills to address customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers, delivering an outstanding customer experience
- Meet monthly sales goals and deliver personalized recommendations for our latest products and services
- Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services
- Resolve complex customer issues virtually, using various tools and resources, and quick access to engage with your manager or support team for assistance
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Perform basic troubleshooting on both products and services when issues arise
- Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
What You Can Look Forward To
* Competitive hourly rate of $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met
- Opportunities to earn up to $72,114 per year, with top sellers earning the highest salaries
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays (with some exceptions) + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Requirements
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Work from Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) + Established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all of the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.) + Workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + Participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
- Opportunities to take on new challenges and responsibilities, advancing your career and earning potential.
Work Environment and Company Culture
* arenaflex is committed to creating a diverse and inclusive work environment that values innovation, creativity, and customer service.
- Our company culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional customer experiences.
How to Apply
If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now for the Work from Home Customer Service Representative position in Tennessee at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job