Experienced Chat Support Associate – Veterinary Community Engagement

Join our growing team at arenaflex, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

About arenaflex

arenaflex is a cutting-edge technology company that's revolutionizing the way veterinary professionals buy the supplies they need to care for their patients. Our platform is designed to make it easy for veterinary practices to compare and buy from all of their vendors in one place, saving them time and money. We're a team of passionate and dedicated individuals who are committed to making a positive impact on the lives of animals and the people who care for them.

About the Position

The Chat Support Associate is a critical role within our customer support team. As a Chat Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. You will work collaboratively with our team to provide our users with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Preferred Qualifications

* Experience working in a fast-paced, team environment

• Knowledge of intercom and/or experience with other chat platforms
• Familiarity with veterinary industry or experience working with veterinary professionals

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, team environment
• Strong problem-solving and analytical skills
• Ability to adapt quickly and manage many concurrent responsibilities
• Strong customer service skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in chat platforms and software

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing our employees with opportunities for growth and development. We offer a comprehensive training program that includes onboarding, ongoing training, and opportunities for advancement.

• arenaflex is a dynamic and fast-paced environment that requires adaptability and a willingness to learn. We encourage our employees to take ownership of their learning and development, and provide resources and support to help them achieve their goals.

Work Environment and Company Culture

* arenaflex is a remote-friendly company that offers flexible work arrangements to support our employees' work-life balance.

• Our company culture is built on a foundation of collaboration, innovation, and customer obsession. We're a team of passionate and dedicated individuals who are committed to making a positive impact on the lives of animals and the people who care for them.
• We offer a comprehensive benefits package that includes medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.

Compensation and Benefits

* The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits.

• arenaflex offers a comprehensive benefits package that includes medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a positive impact on the lives of animals and the people who care for them, we encourage you to apply for this exciting opportunity. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Job! Apply for this job