Experienced Full Stack Customer Solutions/Support Engineer – Azure Infrastructure

Join arenaflex, a Human-centered. Tech-powered. Intelligence-fueled. company, and be part of a game-changing team that reimagines everything CX through strategy, talent, and technology.

About arenaflex

arenaflex is a leading global solutions company that combines human-centered design, powerful data, and strong technology to accelerate CX transformation at scale. Our Concentrix Catalyst team is the engine that powers the experience design and engineering capabilities at arenaflex, providing market-leading technology and insights to modernize and simplify the customer experience. We're a remote-first company looking for the absolute best talent in the world to join our team.

Our Mission

At arenaflex, we challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. We're a team of game-changers who are passionate about making a difference in the world. If this is you, we'd love to discuss career opportunities with you.

About the Role

As a Customer Solutions/Support Engineer – Azure Infrastructure at arenaflex, you will leverage your deep technical expertise and experience in Microsoft Azure Infrastructure technologies to provide exceptional architecture advising, consulting, and support. You will work directly with our diverse clientele to drive solutions and resolve complex technological challenges. This role requires strong presentation skills to effectively communicate and influence client decisions.

Key Responsibilities

* Utilize advanced knowledge in Azure Stack HCI, Windows Server, Hyper-V, and VMware to design and implement robust solutions.

• Engage with Hyper-Converged Infrastructure, Virtualization, Storage, and Networking to design and implement robust solutions.
• Conduct architecture consultation and support for hybrid infrastructures and cloud adoption using the Well Architected Framework.
• Interface with enterprise and government clients to successfully plan, deploy, and optimize on-premises, private, and public cloud environments.
• Advise clients on strategic decisions and tailor solutions to meet the unique needs of their organizations.
• Confidently present complex technical concepts and solutions to clients, aligning them with business goals and objectives.
• Provide comprehensive systems architecture, administration, operations, and software support.
• Solve advanced technical issues and deliver training for Microsoft enterprise software products.

Essential Qualifications

* A minimum of 6 years of experience in customer-facing roles involving systems architecture, IT consulting, support, and advanced troubleshooting.

• 5+ years of experience with Azure Stack HCI, Windows Server, Hyper-V, and VMware.
• A bachelor's degree in information technology or equivalent experience.
• A strong understanding of Microsoft's Modern IT Architecture and Strategy.
• Advanced Microsoft certifications in relevant technologies (Azure, Windows Server) which are highly preferred.
• Proven ability to work independently with strong customer service, problem-solving, and communication skills.
• Comfort in presenting complex information to clients and influencing decisions effectively.

Preferred Qualifications

* Experience working with cloud-based technologies and hybrid infrastructures.

• Strong understanding of cloud security, compliance, and governance.
• Experience with DevOps practices and tools.
• Strong analytical and problem-solving skills.
• Experience with project management methodologies and tools.

Skills and Competencies

* Strong technical expertise in Microsoft Azure Infrastructure technologies.

• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Strong customer service and relationship-building skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training and development programs to help you advance your career and stay up-to-date with the latest technologies and trends. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.

Work Environment and Company Culture

arenaflex is a remote-first company, which means that you'll have the flexibility to work from anywhere. We're a team of game-changers who are passionate about making a difference in the world. Our company culture is built on collaboration, innovation, and a commitment to excellence. We're a diverse and inclusive team that values creativity, empathy, and open communication.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary and incentives that align with individual and company performance. Our benefits package includes private medical plans, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

Location

This position is based in Canada and must be bilingual French/English.

How to Apply

If you're a motivated and experienced professional who is passionate about making a difference in the world, we'd love to hear from you. Please submit your application by February 28, 2024. We can't wait to hear from you!

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Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job