Experienced Customer Relationship Representative – Remote Seasonal Position
Join arenaflex, a leading provider of Proven Winners plants in the U.S., as we continue to grow and expand our eCommerce department. Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Relationship Representative to join our team on a seasonal basis. As a key member of our eCommerce department, you will be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.
About arenaflex
arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. With a strong commitment to customer satisfaction and a passion for innovation, we have built a reputation for excellence in the industry. Our eCommerce department is a vital part of our business, and we are looking for a talented Customer Relationship Representative to help us continue to grow and succeed.
Responsibilities
As a Customer Relationship Representative, you will be responsible for providing outstanding customer service to all eCommerce customers via phone, email, and chat. Your primary duties will include:
- Developing and maintaining good customer relations by acting as their resource, champion, problem solver, and in-house advocate
- Answering phone calls, online questions, chats, and closing cases
- Tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
- Ordering replacement plants for customers
- Actively participating in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
- Exceeding service level expectations with all internal and external customers
Requirements
To be successful in this role, you will need:
- A minimum of 2 years of experience in a customer service role or similar position
- A minimum of 2 years of experience with Microsoft Office
- Salesforce experience is a plus, but not a necessity
- Relevant college coursework preferred
- A positive and grateful attitude, with a genuine care for each customer and their experience with our brand
- The ability to quickly learn and adapt to new computer systems, company-specific computer programs, and other new technology
- The ability to appropriately acknowledge challenges and successfully resolve conflicts as needed both internally and with customers
- The ability to earn and maintain the trust and respect of all employees, co-workers, and customers
Work Environment and Culture
As a remote employee, you will have the flexibility to work from home and enjoy a casual office setting. Our company culture is built on the values of:
- Row Together: Serving each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships
- Do The Right Thing: Making ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other
- Look Around Corners: Taking calculated risks, simplifying processes, embracing, and approaching new ideas with the question, "how can we?"
- Embrace Challenges: Anticipating and attacking challenges to meet goals and to honor commitments
- Live Long & Prosper: Creating and maintaining a safe and healthy facility, identifying, openly discussing, and fixing issues that pose risks to the safety and health of all employees and visitors
- Reach For The Stars: Taking pride in producing the highest quality products and services that exceed our customers' expectations
Compensation and Benefits
* Starting hourly rate of $16.50, with potential for increase based on skill and experience
- Flexible scheduling, with options for part-time or full-time seasonal positions
- Work from home opportunities
- Casual office setting
- Opportunities for career growth and professional development
How to Apply
If you are a motivated and customer-focused individual with a passion for gardening and eCommerce, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, to our website at [insert link]. We look forward to hearing from you!
Application Question(s)
* What makes you a great fit for this role?
- Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
- Do you reside in Michigan or Ohio?
- Do you know that this is a seasonal position, lasting around 6 months?
Experience
* Customer service: 2 years (Required)
Work Location
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