Associate Customer Success Specialist – Sports Science and Technology

Join arenaflex, a pioneering sports technology company, in revolutionizing the future of sports performance. Are you passionate about sports science and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration drive success? If so, we invite you to apply for the Associate Customer Success Specialist role at arenaflex, a leading provider of cutting-edge technology solutions for elite sports teams and organizations.

About arenaflex

arenaflex is a trailblazing company that has been at the forefront of sports technology and science since 2006. Our mission is to empower athletes, coaches, and teams to "play smart" in a world where every percentage point counts. With a global presence spanning over 20 countries, we work with over 4,000 teams worldwide, including premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA, and more. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, designed to optimize athletes' health, game-day readiness, and performance.

The Role

As an Associate Customer Success Specialist, you will play a vital role in the growth and success of our North American region. You will be responsible for providing high-quality training, education, and support to our customers across the entire range of athlete tracking hardware and software solutions. This role is based remotely in North America, offering the flexibility to work from anywhere while being part of a dynamic, collaborative team.

Key Responsibilities

* Account manage a select portfolio of teams within your dedicated territory, ensuring exceptional customer experiences and driving retention and revenue growth.

• Educate customers on best practices when utilizing arenaflex technology and value proposition, promoting upselling and cross-selling opportunities.
• Involvement in Pre-Sales activities to drive new business success, including product demonstrations and training.
• Assist business development managers with contract extensions through promoting best practice behaviors of arenaflex customers.
• Produce Customer Success Qualified Leads to drive new business opportunities through existing customers.
• Provide ongoing remote support to our growing customer base on arenaflex's entire range of athlete monitoring hardware and software solutions.
• Customer service initiatives, follow-up calls, visits, emails, and communication central to creating a great customer experience.
• Logging and maintaining Customer Health through active account management with action plans to improve customer health where necessary.
• Product feedback and innovation internally.
• Provide evidence-based, scientific materials for marketing, internal, and external purposes.
• Maintain a large database of information.
• Aid in the data analysis of our elite teams where required.
• General representation of arenaflex at domestic and international conferences where required.
• Research and development of arenaflex's product stack.

What You'll Need

* Minimum 1+ years working in the elite sporting environment.

• Understanding of performance monitoring tools such as GPS, Video Analysis, and Tactical applications.
• Understanding of statistical analysis of large data sets.
• Proficient with using tools such as Microsoft Excel and Google Sheets for analyzing large data sets.
• Experience with PowerBI and Tableau.
• Account management experience with a large customer base.
• Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio.
• Ability to analyze and interpret data.
• Effective communication to articulate findings to coaches, athletes, and other performance staff.
• The desire to influence the performance management of elite sports.
• Ability to work individually and with a larger regional team.
• Communicate effectively with key stakeholders, particularly software and hardware engineers.
• Bachelor's degree in Exercise and Sport Science required.
• Sports science-related experience within team sports is desirable.

Why arenaflex?

* We have amazing people. You'll work with some of the most ambitious and intelligent people in an exciting industry, and you'll do some of the best work of your life.

• We encourage our people to have constructive, open, and honest communication; to make arenaflex extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, offering the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading sports technology company.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Flexible remote work arrangement.
• Access to cutting-edge technology and innovative solutions.
• Opportunity to work with elite sports teams and organizations.

How to Apply

If you're passionate about sports science and delivering exceptional customer experiences, we invite you to apply for the Associate Customer Success Specialist role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Important Notice

arenaflex is committed to equal employment opportunities and welcomes applications from diverse candidates. We encourage you to apply, even if you don't meet every single point in our job ad. We are building the future of sports performance, and we need the brightest talent to join our team. Apply for this job