Job Title: Dedicated and Compassionate Healthcare Customer Service Representative (Remote) - Join arenaflex Team
Job Description:
Join arenaflex Team: A Leader in Healthcare Customer Service
At arenaflex, we are committed to delivering exceptional customer service in the healthcare industry. As a dedicated and compassionate Healthcare Customer Service Representative, you will play a vital role in ensuring that our patients receive the highest level of care and support. If you are passionate about healthcare and customer service, and you meet the qualifications listed below, we encourage you to apply.About arenaflex
arenaflex is a leading provider of healthcare services, dedicated to delivering innovative solutions that improve patient outcomes and experiences. Our team of experts is passionate about making a difference in the lives of our patients, and we are committed to creating a work environment that is collaborative, inclusive, and supportive.About the Role
As a Healthcare Customer Service Representative, you will be responsible for managing patient interactions, providing accurate information about healthcare products, and ensuring high-quality service delivery. You will work closely with our team to resolve patient inquiries and complaints, and provide support to achieve performance targets and goals.Responsibilities:
- Manage patient interactions through calls, ensuring a high level of customer service.
- Provide accurate information about healthcare products.
- Document patient interactions and maintain records in the system.
- Follow up with patients to ensure their needs are met and issues are resolved.
- Ensure compliance with healthcare regulations and company policies.
- Monitor patient feedback and suggest improvements to service delivery.
- Participate in training sessions to stay updated on healthcare products and services.
- Handle patient inquiries and complaints in a professional manner.
- Support the team in achieving performance targets and goals.
- Maintain confidentiality of patient information at all times.
Qualifications:
- Experience in healthcare products and systems: Epic, Meditec or similars.
- Experience in patient calling, insurance, collections, and copayments.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Familiarity with healthcare regulations and compliance.
- Basic computer skills and proficiency in using healthcare software.
- Attention to detail and accuracy in documentation.
- Demonstrate the ability to independently set up new equipment.
- Exhibit proficiency in navigating multiple browsers, applications, and screens simultaneously.
- Follow verbal instructions effectively.
- Work both independently and collaboratively as part of a team.
- Maintain strong, clear, and professional verbal communication at all times.
- Possess a basic understanding of insurance terms (e.g., copay, deductible, out-of-pocket).
- Negotiate and set up payment plans effectively.
- Remain calm and professional while demonstrating empathy and compassion towards patient concerns.
Essential Functions:
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient's financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.
- Understands and utilizes the HIPAA and TCPA talk offs on each call.
- Ensure all required statements have been sent on accounts handled and request statements as necessary.
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.
- Assists in making outbound calls when necessary.
- Performs other activities and responsibilities as assigned.
Requirements:
- High school diploma or equivalent.
- At least 1-year related experience.
Salary and Other Compensation:
The hourly rate for this position is between $15.00 – 19.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.Benefits:
arenaflex offers the following benefits for this position, subject to applicable eligibility requirements:- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- 401(k) plan and contributions.
- Long-term/Short-term Disability.
- Paid Parental Leave.
- Employee Stock Purchase Plan.