Experienced Customer Care Specialist 2 – Remote – Oregon
Join arenaflex, a leading retail company, as a Customer Care Specialist 2 in a fully remote, work-from-home position. As a key member of our customer service team, you will be the voice of arenaflex, providing world-class service to our customers across the country. If you are a caring and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a renowned retail company that has been a leader in the industry for over a century. Our commitment to providing exceptional customer service has earned us a loyal customer base, and we continue to innovate and adapt to meet the evolving needs of our customers. As a Customer Care Specialist 2, you will be part of a dynamic team that is dedicated to delivering outstanding service and ensuring customer satisfaction.
Job Summary
As a Customer Care Specialist 2, you will be responsible for providing world-class service to our customers via incoming phone, email, and chat contacts. You will troubleshoot and resolve customer service inquiries or issues, provide critical service and product information, and process orders and enter data into our order entry system. You will also be responsible for tracking customer packages and performing other duties as assigned.
Responsibilities
* Act as a Brand Ambassador for arenaflex, providing world-class service to all customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone, email, and/or chat contacts
- Provide customers with critical service and product information, ensuring customer satisfaction
- Process orders and enter data into order entry system
- Track customer packages
- Perform other duties as assigned
Requirements
* 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
- Ability to meet the arenaflex and arenaflex Customer CARE Work from Home Guidelines and expectations
- Excellent communication skills
- Ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- Quiet, distraction-free, secure home workspace
- Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
- Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)
Benefits
* Medical/Vision, Dental, Retirement, and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Work from Home Subsidy: $50/month
Training and Development
* Orientation: 1 week (Tuesday – Friday) 7:00AM – 4:00PM PST
- Training: 3 weeks (Monday – Friday) 7:00AM – 4:00PM PST (Attendance at training is required)
Work Environment
* Full-time, remote work-from-home position
- Shift times will vary upon business need
- Schedule flexibility, including nights, weekends, and holidays, is required
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Contact Us
If you have any questions or require assistance with your application, please contact us at [insert contact information].
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