Experienced Customer Operations Specialist (Part-Time, Remote) – Empowering Non-Profits through Innovative Raffle Solutions

At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles, and we're looking for a highly skilled and motivated Customer Operations Specialist to join our remote team. As a key member of our operations team, you'll play a vital role in delivering exceptional customer support, driving sales growth, and ensuring compliance with Australian raffle regulations.

About arenaflex

arenaflex is a pioneering web hosting platform that enables non-profit organizations to run online raffles with ease and efficiency. Our user-friendly platform offers a range of innovative features, including easy-to-use raffle creation and management tools, secure payment processing, automated ticket generation and distribution, real-time reporting and analytics, and compliance features to help organizations adhere to local regulations. As a growing startup, we're committed to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

The Role

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week, with flexibility in scheduling to accommodate the right candidate. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we're open to discussing alternative arrangements that suit your needs.

Key Responsibilities:

* Manage customer support via email and phone, providing timely and effective resolutions to customer inquiries and issues

• Handle inbound sales inquiries, converting leads into customers and driving sales growth
• Create user guides and documentation to support customer onboarding and platform usage
• Assist in developing outbound sales strategies, with potential commission structure, to drive revenue growth
• Learn and advise on Australian raffle regulations, ensuring compliance and staying up-to-date on industry trends and regulatory changes
• Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to customers
• Manage and resolve support tickets efficiently, ensuring high levels of customer satisfaction
• Guide clients through permit applications and raffle setup processes, providing a seamless experience
• Stay updated on industry trends and regulatory changes, contributing to arenaflex's growth and success
• Contribute to various projects as needed, demonstrating flexibility and adaptability in a fast-paced startup environment

Qualifications:

* Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner

• Strong problem-solving abilities, with a focus on delivering effective solutions and resolutions
• Proficiency with technology and a quick learner of new systems, with a willingness to adapt to arenaflex's platform and tools
• Self-motivated and able to work independently, with a high level of autonomy and accountability
• Adaptable to a fast-paced, evolving startup environment, with a willingness to learn and grow with the company
• Previous customer service experience preferred, with a track record of delivering exceptional customer support and satisfaction
• Interest in or experience with the non-profit sector is a plus, with a passion for making a real impact in the community
• Reliable internet connection and quiet work environment for remote work, with a commitment to maintaining a high level of productivity and focus

What We Offer:

* Remote work opportunity, with flexibility in scheduling to accommodate your needs

• Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
• Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick leave
• Public holiday entitlements, with a focus on work-life balance and employee well-being
• Opportunity for growth into a full-time operations role as the company expands, with a chance to take on new challenges and responsibilities
• Chance to make a real impact in a small, growing business, with a focus on innovation and customer satisfaction

Why Join arenaflex?

* Be part of a pioneering startup that's revolutionizing the way non-profit organizations conduct online raffles

• Work with a talented and dedicated team that's passionate about making a difference in the community
• Enjoy a flexible and remote work arrangement, with a focus on work-life balance and employee well-being
• Develop your skills and expertise in a fast-paced and evolving startup environment
• Contribute to arenaflex's growth and success, with a chance to take on new challenges and responsibilities

How to Apply:

If you're a motivated and experienced customer operations specialist looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job