TECHNOLOGY ANALYST - REMOTE (REMOT, NC, US, REMOTE)

Position Title: TECHNOLOGY ANALYST - REMOTE Salary: $70,000 - $95,000 SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary The Technology Analyst is part of a team of technical resources supporting complex integrated workplace management systems (IWMS) for clients of SSC. The Technology Analyst supports our field operations teams, technicians, clients, and third-party vendor partners across all SSC clients. This role is primarily responsible for data capture, data configuration and tracking, data analysis, operational optimization related to technology deployment, general platform support and training, troubleshooting and escalating issues within the SSC Technology team as needed with secondary responsibility for maintaining asset inventories, preventative maintenance program configuration and accuracy, configuration updates to scheduled activities, custom survey or inspection configuration. Platforms this role supports: GIS, REVIT, CAD, ServiceNow, Nuvolo, Poly, SmartInspect, Otuvy, SAP, Teams, Power BI, LMS, SharePoint, Microsoft Suite, and ESRI Responsibilities:

• Provide prompt and positive client and operator experience
• Gather, manage, enhance, and load applicable data (such as GIS, REVIT, and CAD) from client sources to support relevant master data needs to support platforms being implemented
• Communicate proactively with users and SSC Technology team
• Identify optimization opportunities related to technology deployment
• Provide clients and operators with data insights to utilize in driving informed business decisions
• Act as liaison between client and SSC Technology and Operations teams to ensure support and escalations are handled in an effective and timely manner
• Execute client configurations and testing prior to release
• Train onsite operations teams and technicians, delivery to a group audience in person and virtual formats
• Assess and troubleshoot various technical issues that arise with IWMS (Integrated Workplace Management System) and other tools
• Escalate platform related issues, own responsibility to see issues to resolution
• Manage delivery expectations with clear and consistent communication around timing and delivery
• Track, update, and manage project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward
• Manage digital technology inventory

Qualifications:

• Bachelor’s Degree preferred or equivalent work experience
• 3+ years of technology support experience
• Experience working with above listed systems or other CMMS systems
• Experience in the Facilities Management industry a plus
• Energetic self-starter able to work independently in a fast-paced environment
• High sense of ownership, responsibility, and commitment to quality
• Proven ability to manage multiple tasks and shifting deadlines
• Effective organization, collaboration, planning, problem solving, and analytical skills
• Experience with data creation, management and processing in CAD, GIS, Revit
• Excellent interpersonal skills and effective communication skills
• This is a remote role with up to 50% of travel.

Apply to SSC today! SSC is a member of Compass Group USA. Click here to Learn More about the Compass Story Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. SSC maintains a drug-free workplace. Apply tot his job Apply To this Job