Principal Product Manager - Customer Data Platform and Identity Resolution Leader for arenaflex's Innovative Insurance Solutions

Introduction to arenaflex and the Industry

arenaflex, a leader in the insurance industry, is embarking on a transformative journey to revolutionize customer experiences through cutting-edge technology. As a subsidiary of a renowned conglomerate, arenaflex is poised to make a significant impact in the market. With a strong focus on innovation and customer satisfaction, arenaflex is seeking a highly skilled Principal Product Manager to lead the development and implementation of its Customer Data Platform (CDP). This is a once-in-a-lifetime opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

About the Role

As a Principal Product Manager at arenaflex, you will play a pivotal role in shaping the future of the company's CDP. You will be responsible for collaborating with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. Your expertise will be crucial in developing a comprehensive CDP implementation strategy aligned with overall product and customer success goals. You will also be responsible for identifying new data sources, onboarding existing data sources, and evolving identity resolution models to provide a single view of customers.

Key Responsibilities

• Collaborate with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
• Develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolving identity resolution models (deterministic and probabilistic) to provide a single view of customers
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results

Essential Qualifications

To be successful in this role, you will need to have a strong background in product management, with a minimum of 7 years of experience and 4 years of experience in managing Customer Data Platforms. You should have a Bachelor's degree in Computer Science or equivalent and be familiar with technologies such as Graph and Cassandra, ADLS, Snowflake, Kafka, Flink, ElasticSearch, and Rosette Name Indexer. You should also have excellent communication and interpersonal skills, with the ability to lead cross-functional teams and deliver results in an iterative development environment.

Preferred Qualifications

Insurance industry experience is a plus, as is an engineering background. You should be fluent in concepts like unique identifier, API, ETL, and have a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.

Skills and Competencies

To excel in this role, you will need to have strong strategic thinking, analytical, and problem-solving skills. You should be able to communicate complex ideas effectively and have excellent writing skills. You should also be able to take ownership of problems, contribute to the development of the team, and have a strong initiative to drive results.

Career Growth Opportunities and Learning Benefits

At arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction. You will have access to training and development programs, as well as opportunities for career advancement and growth. You will also have the chance to work on cutting-edge technologies and contribute to the development of innovative solutions that will shape the future of the insurance industry.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and respectful. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our associates are our greatest asset, and we are committed to providing them with the tools, resources, and support they need to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $128,000 - $224,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including premier medical, dental, and vision insurance, paid vacation, sick and parental leave, 401(k) plan, tuition assistance, and paid training and licensures.

Conclusion

If you are a motivated and experienced product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Principal Product Manager at arenaflex, you will have the chance to make a real impact on the company's future and contribute to the development of innovative solutions that will shape the insurance industry. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply now and become a part of the arenaflex team!