Experienced Medical Customer Service Representative (Remote) – Patient Engagement and Financial Support

At arenaflex, we're dedicated to delivering exceptional patient care and support through our comprehensive medical billing and claims investigation services. As a Medical Customer Service Representative, you'll play a vital role in helping patients navigate their financial responsibilities and resolve outstanding balances. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we invite you to join our team!

About arenaflex

arenaflex is a leading provider of medical billing and claims investigation services, committed to helping healthcare providers and patients navigate the complexities of the healthcare system. Our team of experts is dedicated to delivering exceptional service, ensuring that patients receive the care they need while minimizing financial burdens. As a Medical Customer Service Representative, you'll be part of a collaborative and supportive team that's passionate about making a difference in the lives of our patients.

Key Responsibilities

As a Medical Customer Service Representative, you'll be responsible for:

• Helping patients understand their financial responsibilities in a compassionate and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals, ensuring timely resolution of patient account balances
• Following established procedures to resolve patient account balances, including:

+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems + Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable + Providing information to Client Services as needed

• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent
• A willingness to submit to a background check
• High integrity and excellent interpersonal, verbal, and written communication skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and time management skills
• Proficiency in PC-based applications (Microsoft Outlook, Word, and Excel)
• Excellent customer service skills, with the ability to handle escalated situations

Preferred Qualifications

While not required, the following qualifications will make you a strong candidate:

• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Strong organizational and problem-solving skills
• Ability to use strong attention to detail and data management skills
• Positive attitude and teamwork skills
• Experience working in a call center environment

What We Offer

As a Medical Customer Service Representative at arenaflex, you'll enjoy:

• Comprehensive paid training program (3+ weeks)
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and paid holidays
• Employer-paid life insurance and long-term disability
• Internal company growth and opportunities for advancement
• Steady work schedule

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Medical Customer Service Representative, you'll have the opportunity to:

• Develop your skills and expertise in medical billing and claims investigation
• Work with a talented and dedicated team that's passionate about making a difference in the lives of our patients
• Enjoy a comprehensive benefits package and competitive compensation
• Pursue internal growth opportunities and career advancement

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.

Job Type

This is a full-time remote position, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Apply for this job