Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO)

Are you a customer service professional looking for a challenging and rewarding role where you can make a real difference in people's lives? Do you thrive in a fast-paced environment where no two calls are the same? If so, we have an exciting opportunity for you to join arenaflex's Business Government Customer Organization (BGCO) as a Customer Service Coordinator.

About arenaflex

arenaflex is a leading provider of innovative technology, products, and services that empower individuals and organizations to achieve their goals. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

About the Role

As a Customer Service Coordinator in BGCO, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. You'll work with our business and government customers over the phone to answer their questions, identify their needs, and provide solutions to their business challenges. Your role will be to grow our business within existing accounts, build customer relationships, and ensure every interaction is a positive one.

Key Responsibilities

* Grow our business within existing accounts by identifying new opportunities and developing strategies to increase revenue

• Build customer relationships, earn their loyalty and trust, and provide exceptional customer service
• Ask questions, listen intently, and identify what the customer really needs to provide solutions to their business challenges
• Troubleshoot problems and resolve a range of customer issues about device(s), billing, and/or service concerns
• Sell the value of arenaflex solutions and increase company revenue
• Be solution-oriented and proactive, providing first call resolution, eliminating repeat calls, and reducing unnecessary transfers
• Deliver efficient customer support on large accounts using web-based tools

What We're Looking For

We're looking for problem solvers who lead with empathy, motivated by change, and willing to work in a fast-paced environment. You'll need to have:

• A bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• The ability to meet all home office requirements
• Willingness to work a flexible work schedule, including evenings and weekends

Preferred Qualifications

* College degree

• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Work Environment

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Online training and certification programs
• Leadership development programs
• Mentorship opportunities

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work schedule
• Remote work opportunities

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

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