Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our internal and external customers. As an Order Processing Specialist, you'll play a vital role in our Customer Service team, ensuring seamless order management, efficient logistics, and exceptional customer satisfaction.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in a rapidly changing world. Our commitment to excellence, customer-centric approach, and passion for innovation drive our success. As a part of our team, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and fun.
Job Summary
We're seeking an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you'll be responsible for processing orders, managing logistics, and providing exceptional customer support. If you're a detail-oriented, customer-focused individual with a passion for logistics and order management, we'd love to hear from you!
Key Responsibilities
As an Order Processing Specialist, you'll be responsible for:
- Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounts for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To succeed in this role, you'll need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as:
+ E-mail + Microsoft Word + Excel + PowerPoint
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits
As an arenaflex team member, you'll enjoy:
- 401(k) plan with company matching
- Paid Time Off
- Sick Time
- A generous benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members enjoy a dynamic and supportive culture that encourages open communication, creativity, and innovation. We're proud to offer a flexible and remote-friendly work environment that allows you to balance your work and personal life.
Compensation
We offer a competitive hourly rate of $25.00-$28.00 per hour, depending on experience.
How to Apply
If you're a motivated and customer-focused individual with a passion for order processing and logistics, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further. Apply Now! Apply for this job