Part Time - Outlet Customer Service Associate - Flexible Bridgeton, MO (arenaflex Outlet) 3641

Join the arenaflex team as a Part Time - Outlet Customer Service Associate and become an integral part of delivering exceptional customer experiences in our Bridgeton, MO outlet store. As a key member of our customer-facing team, you will be responsible for providing top-notch service, ensuring customer satisfaction, and driving sales growth. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading home improvement retailer dedicated to helping customers improve their lives through home renovation and repair. With a commitment to quality, value, and customer satisfaction, we strive to be the go-to destination for all home improvement needs. Our team of experts is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

Responsibilities

As a Part Time - Outlet Customer Service Associate, you will be responsible for:

• Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
• Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
• Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
• Writing customer contracts and invoices for equipment rental
• Cross-functionally training in other areas of the Outlet to help deliver the best customer service
• Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
• In-stock and using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
• Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
• Preparing merchandise in department of responsibility based on customer requirements/specifications
• Clean and Safe Stores
• Monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
• Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
• Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Additional Responsibilities specific to PROs in a arenaflex Outlet

* Providing exceptional customer service by applying SEEK ? LEARN ? BUILD to all customer interactions

• Assisting Pro customers to find product by walking the customer to the correct aisle and bay
• Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster ?in and out? shopping experience
• Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs
• Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calling vendors to verify product availability and cost as needed

Additional Responsibilities specific to the Outlet Department

* Helping customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage

• Using cash register to process sales transactions according to company guidelines
• Delivering excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets

Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders * Processing returns to the Distribution Centers and appropriately disposes/returns items

• Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
• Inspecting merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
• Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
• Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance

Qualifications

* High school diploma or equivalent required

• Previous customer service experience preferred
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Ability to lift up to 50 pounds and stand for long periods of time
• Availability to work a flexible schedule, including evenings and weekends

Skills and Competencies

* Strong customer service skills and a passion for delivering exceptional customer experiences

• Ability to work effectively in a team environment and provide support to colleagues as needed
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues
• Ability to lift up to 50 pounds and stand for long periods of time
• Basic math skills and ability to operate a cash register
• Ability to work in a fast-paced environment and adapt to changing situations

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for career growth and advancement within the company
• Competitive pay and benefits package
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being

• Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
• arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Compensation, Perks, and Benefits

* Competitive hourly rate

• Opportunities for overtime pay
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now to join the arenaflex team as a Part Time - Outlet Customer Service Associate. Apply for this job