Experienced Customer Success Manager – Cybersecurity Solutions

At arenaflex, we're revolutionizing the way organizations approach cybersecurity by putting people at the center of cyber resilience. Our cutting-edge SaaS platform, Immersive Labs, is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We're proud to be the trusted partner of the world's biggest brands, including Citi, Pfizer, Daimler, Humana, and HSBC, who rely on us to protect their revenues and brand reputations. As a Customer Success Manager at arenaflex, you'll play a critical role in driving customer satisfaction and growth. You'll be responsible for developing strategic partnerships with our customers, working closely with them to pair their strategic outcomes with objective success criteria, and ensuring our platform delivers. If you're passionate about customer obsession, have a proven track record in customer success management, and are eager to join a dynamic team that's shaping the future of cybersecurity, we want to hear from you.

About arenaflex

arenaflex is a global leader in people-centric cyber resilience, with a vision to create a world where organizations can confidently navigate the ever-evolving threat landscape. Founded in 2017 from a cargo container in Bristol, UK, we've progressed to the global stage and secured over $180 million of funding. Our team is passionate about creating an inclusive, supportive environment where everyone has opportunities to thrive.

The Role

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Partnering with our customers to ensure effective onboarding, where you'll walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria
• Training clients on how they and their teams will get the most out of our product suite
• Setting strategies for the customer, putting in place objectives, and measuring success
• Collaborating with our professional service and customer support team to deliver a strategic vision
• Identifying upsell and cross-sell opportunities and partnering with sales to help them close opportunities
• Running customer success reviews with your clients to ensure value is understood at an executive level

Who You Are

We're looking for a strong Customer Success Manager with:

• 3-5 years of experience in customer success management, account management, or equivalent within a SaaS environment
• Exceptional planning and communication skills
• Stellar presentation skills, client management, and written communication skills
• Experience in implementing customer solutions
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
• Willingness to travel periodically based on the business and project's needs
• Experience in cybersecurity is a plus

Immersive Labs' Growth Has Been Fuelled by the Values That Underpin Everything We Do

At arenaflex, we're driven by a set of core values that guide everything we do:

• Drive: We're innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive: We're passionate about creating an environment of inclusion and respect for our employees, customers, and partners, where everyone has opportunities to thrive.
• Customer Obsessed: We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team: We're a talented global team working together to achieve our vision.

Benefits and Perks

As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:

• Prosper in our success with share options, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10-minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we've done everything from cake making to escape rooms)

Join Our Team

If you're passionate about customer success, have a proven track record in customer success management, and are eager to join a dynamic team that's shaping the future of cybersecurity, we want to hear from you. Apply now to become a part of arenaflex's journey to revolutionize the way organizations approach cybersecurity.

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