Experienced Full Stack Customer Success Manager – Strategic Account Management and Growth
At arenaflex, we're revolutionizing the way brands personalize consumer engagement through our AI-powered mobile marketing platform. With a top-rated customer success team recognized on G2, we partner with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, arenaflex ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. As a Senior Customer Success Manager at arenaflex, you'll take ownership of relationships with our Strategic clients and lead their program strategy in a consultative and data-driven fashion. You'll run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for arenaflex.
Why arenaflex needs you
* Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
- Work independently to deliver a “consultant” perspective in all customer interactions
- Regularly lead and present at customer meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
About you
* 5+ years of CS or Account Management experience required (ideally at a marketing/software company)
- Strong understanding of growth and retention techniques and strategies
- Previously have worked closely with engineering and product teams to define requirement and implement solutions
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
- Interest in software and entrepreneurship
What you'll get
* Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work
- The US base salary range for this full-time position is $100,000 - $135,000 base + bonus/commission + equity + benefits
About arenaflex
arenaflex is a fast-growing company that has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups, and Forbes Cloud 100. We're committed to providing a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. We prioritize and maintain a diverse and inclusive environment, and we welcome applicants from all backgrounds.
Our company values
* Default to Action - Move swiftly and with purpose
- Be One Unstoppable Team - Rally as each other’s champions
- Champion the Customer - Our success is defined by our customers' success
- Act Like an Owner - Take responsibility for arenaflex’s success
Learn more about AWAKE
AWAKE is arenaflex’s collective of employee resource groups. We're committed to creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and we welcome applicants from all backgrounds. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. If you need any assistance or reasonable accommodations, please let your recruiter know.
How to apply
If you're passionate about customer success and growth, and you're looking for a challenging and rewarding role, we encourage you to apply. Don't let your resume hold you back - we're looking for talented individuals who are eager to learn and grow with us. Apply for this job