[Remote] WFM Product Analyst - Remote / Telecommute
Note: The job is a remote job and is open to candidates in USA. Cynet Systems is seeking a WFM Product Analyst to support system enhancements and customer support activities for workforce management solutions. The role involves collaborating with business and technical teams, troubleshooting complex issues, and delivering scalable solutions aligned with business requirements.
Responsibilities
- Follow the development lifecycle and adhere to standard procedures
- Support acquisition-related system work and ongoing application maintenance
- Research and resolve issues across systems and interfaces
- Identify root causes and implement improvements to prevent recurring issues
- Assist with project and product releases
- Participate in design and development assignments
- Develop a strong understanding of assigned applications and system architecture
- Research new industry technologies as needed
- Deliver work according to commitments and project plan dates
- Collaborate with business analysts on project requirements
- Participate in troubleshooting complex issues
- Provide creative solutions and database or software management approaches for new business requirements
- Interpret and convert complex pay policy requirements into system configurations
- Configure and maintain third-party time and attendance solutions for initiatives and ongoing support
- Coordinate testing, documentation, planning, and help-desk activities as assigned
- Perform light application development when required
- Provide second-level support for software and hardware timekeeping solutions
- Work collaboratively with cross-functional teams to support major initiatives and ongoing maintenance
Skills
- Strong understanding of software development lifecycles and standard procedures
- Experience researching, troubleshooting, and resolving system and interface issues
- Ability to determine root causes and implement preventive improvements
- Experience configuring and maintaining third-party time and attendance systems
- Strong project management skills with the ability to manage multiple priorities
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills
- Experience supporting workforce management or time and attendance applications
- Experience participating in system design, development, and release activities
- Experience working with both legacy and modern technologies
- Experience supporting hardware and software end users in a complex environment
- Follow the development lifecycle and adhere to standard procedures
- Support acquisition-related system work and ongoing application maintenance
- Research and resolve issues across systems and interfaces
- Identify root causes and implement improvements to prevent recurring issues
- Assist with project and product releases
- Participate in design and development assignments
- Develop a strong understanding of assigned applications and system architecture
- Research new industry technologies as needed
- Deliver work according to commitments and project plan dates
- Collaborate with business analysts on project requirements
- Participate in troubleshooting complex issues
- Provide creative solutions and database or software management approaches for new business requirements
- Interpret and convert complex pay policy requirements into system configurations
- Configure and maintain third-party time and attendance solutions for initiatives and ongoing support
- Coordinate testing, documentation, planning, and help-desk activities as assigned
- Perform light application development when required
- Provide second-level support for software and hardware timekeeping solutions
- Work collaboratively with cross-functional teams to support major initiatives and ongoing maintenance
- Experience working in agile environments
- Experience supporting enterprise-wide system deployments
- Strong customer focus and relationship management skills
- Bachelor's degree preferred
- Relevant professional experience in product analysis, business systems, or application support
Company Overview
- Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America. It was founded in 2010, and is headquartered in Ashburn, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.cynetsystems.com.
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