Business Analyst/Tester (Remote)

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Business Analyst/Tester to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Technology and Infrastructure Solutions is seeking an experienced Business Analyst/Tester with specialized knowledge of ServiceNow to join our team. The ideal candidate will have a strong background in business process analysis, requirements gathering, and solution design, with specific expertise in ServiceNow implementations and optimizations. This role is critical in bridging the gap between business needs and technical solutions, ensuring that our ServiceNow implementations deliver maximum value to stakeholders. Essential Functions, Responsibilities & Duties may include, but are not limited to: The Business Analyst/Tester will be responsible for analyzing business processes, documenting requirements, and helping design ServiceNow solutions that meet organizational needs. Principal responsibilities will include but are not limited to:

• Conduct business process analysis to identify opportunities for improvement and automation through ServiceNow
• Gather, document, and validate business requirements from stakeholders at all levels of the organization
• Translate business requirements into functional specifications for ServiceNow implementations
• Create detailed documentation including use cases, process flows, user stories, and acceptance criteria
• Collaborate with technical teams to ensure requirements are properly implemented in ServiceNow solutions
• Serve as a liaison between business stakeholders and technical teams throughout the project lifecycle
• Facilitate workshops and meetings to elicit requirements and build consensus among stakeholders
• Develop and maintain process maps, workflow diagrams, and other visual representations of business processes
• Validate solution designs against business requirements and user needs
• Coordinate user acceptance testing and gather feedback for solution refinement
• Support change management activities related to ServiceNow implementations
• Analyze current state processes and recommend improvements leveraging ServiceNow capabilities
• Develop metrics and KPIs to measure the success of ServiceNow implementations
• Stay current with ServiceNow capabilities and releases to inform solution recommendations
• Provide subject matter expertise on ServiceNow modules and functionalities
• Support the development of training materials and documentation for end users

Education and Experience:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
• 5+ years of experience as a Business Analyst or similar role
• 3+ years of experience with ServiceNow platform and implementations
• Proven track record of successful IT project delivery, particularly with ServiceNow

Required Skills and Competencies:

• Strong understanding of business analysis methodologies and best practices
• Experience with requirements gathering techniques and documentation standards
• Knowledge of ServiceNow platform capabilities, modules, and configurations
• Proficiency in process mapping and workflow design
• Experience creating detailed functional specifications and user stories
• Strong facilitation and stakeholder management skills
• Excellent verbal and written communication abilities
• Experience with user acceptance testing and quality assurance processes
• Understanding of ITIL practices and IT service management principles
• Ability to understand complex business processes and translate them into technical requirements
• Strong analytical and problem-solving skills
• Experience with Agile and/or traditional project methodologies
• Proficiency with requirements management and documentation tools
• Ability to build consensus among diverse stakeholder groups
• Experience with change management principles and practices

Desired Skills and Competencies:

• Experience with multiple ServiceNow modules (ITSM, CSM, ITBM, etc.)
• Background in government contracting environments
• Knowledge of data analysis and reporting tools
• Experience with ServiceNow platform governance
• Background in organizational change management
• Experience with business process reengineering
• Knowledge of user experience design principles
• Experience with enterprise architecture concepts
• Background in IT governance frameworks
• Experience with ServiceNow development capabilities
• Knowledge of integration concepts and approaches
• Project management experience or certification
• Experience with requirements traceability
• Background in customer experience design

Security Requirement:

• Ability to obtain a Public Trust

Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Apply tot his job Apply To this Job