Field Service Technician :: Remote

Position: Field Service Technician Location: Remote (Travel 75%) Job Summary: The Field Service Technician is responsible for the installation, maintenance, calibration, and repair of equipment at customer sites within the assigned region and cross-regions where applicable. Technical expertise and excellent customer service skills are crucial in ensuring clients receive the best support possible. Key Responsibilities:

• Perform installation, troubleshooting, maintenance, and repair of instrumentation and equipment, including flexible and rigid packaging test equipment, materials testing measurement equipment, and physical property testing measurement equipment at customer sites across the Americas region.
• Provide technical support and training to customers, ensuring they are proficient in the operation and maintenance of our equipment.
• Conduct routine inspections and preventive maintenance to ensure optimal performance and longevity of equipment.
• Diagnose and resolve technical issues efficiently to minimize downtime and customer impact.
• Maintain accurate records of service activities, including service reports, parts used, and customer interactions.
• Collaborate with the technical support team and other departments to address complex issues and improve service processes.
• Ensure compliance with safety regulations and company policies at all times.
• Manage service parts inventory and ensure timely replenishment.

Qualifications:

• Associate's or Bachelor's degree in Electronics, Mechanical Engineering, or a related field, or equivalent work experience.
• Minimum of 3 years of experience as a Field Service Technician or similar role.
• Proficiency in troubleshooting and repairing hardware and software solutions for electromechanical equipment required.
• Strong technical aptitude with a solid understanding of electrical, mechanical, and software components.
• Excellent problem-solving skills and the ability to work independently.
• Outstanding communication and interpersonal skills.
• Willingness to travel extensively within the assigned region (up to 75% travel). (All expenses are paid)
• Valid driver's license and a clean driving record.
• Must be flexible and available to work overtime.

Preferred Qualifications:

• Experience in servicing, preventive maintenance, and calibration for equipment supporting scales & balances, pulp & paper quality lab equipment, medical devices, industrial automation, and more.
• Bilingual (English & Spanish) preferred.
• Familiarity with calibration reports, CRM, and service management software.

Benefits

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure. Remote About the Company: PEAK Technical Staffing For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs. Company Size: 500 to 999 employees Industry: Staffing/Employment Agencies Founded: 1968 Website: http://www.peaktechnical.com Apply tot his job Apply To this Job