Experienced Retail Service Team Member – Customer Service and Store Operations

At arenaflex, we're more than just a retail store – we're a creative community that fuels the joy of imagination and self-expression. With over 1,300 stores across North America and a strong online presence, we're the leading destination for all things creative. Our team members are the heartbeat of our organization, and we're seeking a talented and enthusiastic Retail Service Team Member to join our dynamic team in SAN ANGELO, TX. As a Retail Service Team Member at arenaflex, you'll play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining the overall appearance and organization of our store. If you're passionate about creativity, customer satisfaction, and teamwork, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Deliver friendly and personalized customer service, helping customers shop our store, locate products, and find solutions to their creative needs

• Provide a fast and friendly checkout experience, executing cash handling to the highest standards and ensuring all customers receive a positive and efficient transaction
• Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments to enhance their shopping experience
• Educate customers on our Voice of Customer (VOC) survey, gathering valuable feedback to improve our services and products
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), ensuring seamless integration between online and in-store experiences
• Participate in the truck unload, stocking, and planogram (POGs) processes, maintaining store recovery standards and ensuring a well-merchandised and in-stock store
• Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery, to ensure a visually appealing and organized store environment
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned, contributing to the overall efficiency and effectiveness of our store operations
• Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with colleagues in an accepting and respectful manner, remaining positive and respectful even in challenging situations, and promoting a positive image and serving as a role model for other team members
• Cross-trained in Custom Framing selling and production, offering expert advice and guidance to customers on framing and custom artwork solutions

Preferred Qualifications:

* Retail and/or customer service experience preferred, with a passion for delivering exceptional customer experiences

• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to lift heavy boxes, access high shelves, and move throughout the store, with regular bending, lifting, carrying, reaching, and stretching

Work Environment:

* Ability to remain standing for long periods of time, with regular movement throughout the store

• Regular bending, lifting, carrying, reaching, and stretching, with the ability to lift heavy boxes and access high shelves
• Work in a public retail store setting, with all public areas climate-controlled; some stock rooms may not be climate-controlled; some outdoor work may be assigned to retrieve shopping carts or unload trucks
• Frame shop contains glass cutter and heat press, with a fast-paced and dynamic work environment

Benefits and Perks:

* Competitive hourly rate and opportunities for advancement and career growth

• Comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts
• Robust training and development programs, with opportunities to learn new skills and expand your creative horizons
• Collaborative and supportive work environment, with a focus on teamwork and mutual respect
• Discounts on arenaflex products and services, as well as access to exclusive promotions and events

How to Apply:

If you're passionate about creativity, customer satisfaction, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your relevant experience and qualifications. We can't wait to welcome you to our arenaflex team!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment. If a reasonable accommodation is required, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster:

For more information on our commitment to equal opportunity and diversity, please visit our website or contact our Human Resources department. Apply Job! Apply for this job