Experienced Junior Tech Support Specialist – Mobile and Online Banking Solutions (24/7 Live-Chat Team)

At arenaflex, we're revolutionizing the world of mobile and online banking technology, and we're looking for a talented and enthusiastic Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our technical support team, you'll be working directly with clients, end-users, and our technical team to provide top-notch support for our mobile and online banking solutions.

About arenaflex

arenaflex is a leading industry player in mobile and online banking technology, dedicated to delivering innovative and secure solutions to our clients. Our team is passionate about providing exceptional customer experiences, and we're committed to fostering a collaborative and supportive work environment that encourages growth and learning.

Job Summary

As a Junior Tech Support Specialist, you'll be responsible for providing technical support to our clients and end-users through our 24/7 live-chat service. You'll work closely with our technical team, software technicians, and developers to troubleshoot and resolve technical issues, and provide excellent customer service to our clients. This is an entry-level position, and we're looking for a smart and creative go-getter who is eager to learn and grow with our team.

Working Hours and Schedule

We offer a 2-shift schedule, with two teams working in rotation:

• Team 1: 9 pm - 9 am CST (Monday - Friday)
• Team 2: 9 am - 9 pm CST (Monday - Friday)

You'll work a total of 40 hours per week, with a 10-hour shift per day. We understand the importance of work-life balance, and we're committed to providing a supportive and flexible work environment.

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You'll need to have a solid understanding of our mobile and online banking products, including their features, functionality, and technical requirements.
• Coordinating with technical teams: You'll work closely with our technical team, software technicians, and developers to troubleshoot and resolve technical issues.
• Examining technical logs: You'll analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects.
• Handling technical processes: You'll be able to explain technical processes to less-technical people, and provide clear and concise instructions to clients and end-users.
• Troubleshooting and resolving issues: You'll work to identify and resolve technical issues in a timely and efficient manner, using your problem-solving skills and technical knowledge.

Requirements

To be successful in this role, you'll need to have:

• Excellent written and spoken English: You'll need to be able to communicate effectively with clients and end-users, both verbally and in writing.
• Ability to establish good working relationships: You'll need to be able to build strong relationships with clients and end-users, and provide excellent customer service.
• Solid troubleshooting ability: You'll need to be able to identify and resolve technical issues in a timely and efficient manner.
• Ability to learn technical skills quickly: You'll need to be able to learn new technical skills and knowledge quickly, and apply them to real-world situations.
• In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid understanding of our mobile and online banking products, including their features, functionality, and technical requirements.
• Coordination with developers: You'll need to be able to work with developers to investigate and diagnose issues.
• Ability to manage a dynamic workload: You'll need to be able to manage a dynamic workload with many concurrent tasks, and prioritize your work effectively.

As Plus

While not required, the following experience and skills would be a huge asset:

• Experience in banking live-chat: You'll have experience working in a live-chat environment, and be familiar with the technical requirements and challenges of providing support in this environment.
• Experience in technical support: You'll have experience providing technical support to clients and end-users, and be familiar with the technical requirements and challenges of this role.
• Experience with Dialogflow: You'll have experience working with Dialogflow, and be familiar with its features and functionality.
• Experience with various mobile phone platforms: You'll have experience working with various mobile phone platforms, including iOS and Android.
• Project management experience: You'll have experience managing projects and prioritizing tasks effectively.
• Working directly with US-based customers: You'll have experience working directly with US-based customers, and be familiar with their technical requirements and challenges.
• Knowledge of US banking system: You'll have knowledge of the US banking system, and be familiar with its technical requirements and challenges.

Our Benefits

As a member of our team, you'll enjoy a range of benefits, including:

• Fully remote work: You'll be able to work from the comfort of your own home, and enjoy the flexibility and autonomy that comes with remote work.
• Long-term employment: We're committed to providing long-term employment opportunities for our team members, and we're looking for people who are committed to growing and developing with our company.
• Competitive salary: We offer a competitive salary that reflects the value and importance of this role.
• Community of practice: You'll be part of a community of practice that shares knowledge and expertise, and provides support and guidance to one another.
• Regular knowledge sharing: We're committed to regular knowledge sharing and professional development, and we provide opportunities for our team members to learn and grow.
• Internet compensation: You'll receive a monthly internet compensation of $50.
• Friendly and easy-going international team: You'll be part of a friendly and easy-going international team that values collaboration and teamwork.

How to Apply

If you're a motivated and enthusiastic individual who is passionate about providing excellent customer service and technical support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job