Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

Join arenaflex, a national leader in providing high-quality medical products and services, as we continue to revolutionize the way patients receive care and manage their health at home. Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working independently as part of a dynamic team? If so, we invite you to apply for the Patient Care Customer Service Representative position at arenaflex. As a key member of our Sleep Central (After Hours Call Center) team, you will play a vital role in ensuring that patients receive timely and personalized support for their medical needs.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care and support. With hundreds of locations across 45 states, we are committed to delivering high-quality medical products and services that make a meaningful difference in the lives of our patients.

Job Summary

We are seeking a dedicated Patient Care Customer Service Representative to join our team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you will have the flexibility to work from home while still being part of a dynamic and supportive team.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Compensation and Benefits

* Competitive hourly rate of $16 plus a quarterly bonus opportunity

• 100% remote work from home, day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
• Schedules vary and can be discussed during the interview process
• Comprehensive benefits package, including:

+ 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

* Make a meaningful difference in the lives of patients and their families

• Be part of a dynamic and supportive team that values collaboration and innovation
• Enjoy a comprehensive benefits package and competitive compensation
• Take advantage of opportunities for career growth and professional development
• Work in a fast-paced and challenging environment that requires adaptability and problem-solving skills

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Patient Care Customer Service Representative position at arenaflex. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job